Program Manager
1 dia atrás
We're looking for a Program Manager -
Application Support Division
(Lisboa)
Who We're Looking For:
A Global IT Stability Program Manager
to lead IT Production & Application Support (APS) stability initiatives across multiple domains, including Markets, Securities, and MFS. The role focuses on driving operational excellence, resilience, and risk-compliant production environments while enabling collaboration and innovation across engineering, DevOps, and business teams.
Professional Experience & Technical Skills:
Program Leadership & Governance
Define and manage the
global IT Stability Program roadmap , aligning with GBM/CTO strategy and Production Excellence goals.
Establish a
governance model
for tracking, prioritizing, and reporting initiatives across all APS domains.
Chair steering committees, ensuring stakeholder alignment, timely decisions, and transparent reporting to senior management.
Stability & Resilience Initiatives
Lead initiatives to reduce incidents, improve problem management, and enhance capacity, performance, and monitoring.
Implement stability frameworks (SRE, ITIL4, FinOps, Service Quality Index) across production environments.
Partner with engineering and DevOps teams to strengthen
observability, monitoring, and automation
(Dynatrace, Ansible, ServiceNow, Elastic).
Operational Excellence & KPIs
Define and track stability KPIs and OKRs (MTTR, MTTD, SLA adherence, recurring incident reduction).
Build
data-driven dashboards
for visibility into stability trends and performance.
Coordinate post-incident reviews and ensure systemic remediation is completed.
Stakeholder & Communication Management
Act as the
single point of contact
for the Stability Program across IT Production, Business Lines, and governance.
Communicate progress, risks, and value delivered to executives, highlighting transformation impact and ROI.
Promote a culture of accountability, continuous improvement, and collaboration.
Risk, Compliance & Audit Alignment
Ensure initiatives comply with IT risk management, cybersecurity, regulatory, and audit frameworks (SOX, PCI-DSS, GDPR).
Lead proactive risk assessments and stability control reviews.
Team Enablement & Change Management
Support APS teams in adopting
best practices
through training, workshops, and knowledge sharing.
Lead change management activities to drive adoption of new tools, processes, and behaviors.
Encourage cross-team collaboration and innovation in stability improvement methods.
Technical and Soft Skills
Master's degree in IT, Engineering, or related field
8+ years in IT Production / Application Support
Preferred certifications:
ITIL v4, PMP/PRINCE2, SRE Foundation, FinOps Practitioner
Strong understanding of Application Support / IT Production environments
Knowledge of
ITIL v4, SRE, DevOps, FinOps, and Incident/Problem/Change Management
processes
Hands-on experience with
monitoring, observability, and automation tools
(Dynatrace, ServiceNow, Ansible, Grafana, ELK)
Language Requirement
English –
B2
Work Setup
Hybrid
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