RISK Application Client Support

Há 4 dias

Lisboa, Portugal VIRTHIO Tempo integral 40 000 € - 70 000 € Contrato

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VIRTHIO is a technology consulting company that provides services and solutions to support both national and international clients across various sectors, such as Banking, Services, Energy, among others. We drive our clients' businesses forward through a dedicated team and ensure the allocation of highly qualified and specialized IT talent for projects in a wide range of areas, tailored to the specific needs and reality of each organization. We have IT experts working in areas as diverse as IT Consulting, Nearshore, Turnkey Projects, Blockchain, and Machine Learning. What you will be doing
- Serve as the main technical contact for international financial institutions by managing every ticket from initial intake to final resolution.
- Investigate production anomalies across live platforms to quickly isolate functional defects and resolve underlying technical root causes.
- Run targeted data extractions using database queries and handle system adjustments to support daily operational needs.
- Organize and steer emergency bridge calls during critical service disruptions while keeping external stakeholders updated on recovery plans.
- Prepare operational reports and lead regular performance reviews with institutional clients to track service level agreements.
- Partner with engineering and release squads to oversee seamless software deployments and version updates across client environments.
- Improve monitoring tools, fine-tune alert thresholds, automate repetitive verification tasks, and document operational procedures in the knowledge base.
- Ensure consistent operational availability across a dedicated early-morning schedule running from 06:00 to 15:00 Lisbon time. What you will need to succeed
- Proven professional experience in application support or production engineering for business-critical software systems.
- Solid functional understanding of capital markets, securities processing, risk management, or post-trade operations.
- Advanced SQL querying skills to investigate complex data issues, audit records, and generate custom operational datasets.
- Comfortable working in Linux or Unix server environments to inspect logs, troubleshoot system behavior, and write Shell scripts.
- Clear understanding of structured incident, problem, and change management workflows along with ticketing platforms like Jira and monitoring software.
- Familiarity with enterprise messaging systems such as MQ, CFT, or B2B gateways as a valuable advantage.
- Full professional fluency in both English and Portuguese, with French being a significant plus.
- Autonomous, pragmatic problem-solving approach with composure and organization when resolving high-priority issues under tight deadlines. What the company will offer you
- A company with an open mindset, where each team member contributes to organizational growth
- all ideas are welcome, as is independent thinking;
- Opportunity to work in a dynamic and collaborative environment;
- Career progression and continuous learning opportunities;
- Flexible

working hours
and hybrid work model;
- Participation in innovative projects.

RISK Application Client Support

Guarde esta oferta e mantenha a sua pesquisa organizada

Vagas similares em Lisboa

Cidades principais

Américas

Europa

Ásia / Oceânia

África

RISK Application Client Support

Guarde esta oferta e mantenha a sua pesquisa organizada

Vagas similares em Lisboa

Cidades principais