Customer Support Representative

3 semanas atrás

Lisbon, Portugal Solera Holdings, LLC. Tempo inteiro

Solera

Solera is a global leader in data, technology, and software solutions that manage and protect life's most important assets: our cars, homes, and digital identities. We are committed to delivering innovation and excellence to our customers worldwide through smart technology and exceptional service.

The Role

We are looking for a Customer Support Representative to join our on-site customer service team. The ideal candidate will be autonomous, dynamic, proactive, and customer-centric, with strong communication skills and the ability to thrive in a fast-paced, high-pressure environment. This individual will serve as the first point of contact for customers, providing exceptional support and ensuring a seamless experience across all interactions.

What You'll Do

- Respond to customer inquiries via phone, email, or other communication channels with professionalism and empathy.
- Troubleshoot and resolve customer issues efficiently while maintaining a positive customer experience. Inform the client about the status of property transference, payment and documentation needed.
- Escalate complex issues to the appropriate departments while ensuring timely follow-up.
- Maintain detailed and accurate records of customer interactions in the CRM system.
- Identify opportunities to improve customer satisfaction and streamline service processes.
- Collaborate with cross-functional teams to ensure continuous improvement and service excellence.
- Adhere to company policies, procedures, and performance standards.

What You'll Bring

Education: High school diploma or equivalent required; associate or bachelor's degree preferred.

Experience: Minimum 1–2 years of experience in customer service or technical support

Skills:

- Excellent verbal and written communication skills.
- Strong problem-solving and multitasking abilities.
- High level of autonomy and accountability.
- Ability to remain calm and professional under pressure.
- Proactive attitude and willingness to go the extra mile for customers.
- Competence with CRM tools and basic computer applications.

Personal Attributes

- Customer-oriented with a passion for helping others.
- Dynamic and adaptable to changing priorities.
- Self-motivated and able to work independently.
- Resilient under stress and able to maintain high performance in demanding situations.
- Positive and team-oriented mindset.

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