Network Service Delivery Manager

4 semanas atrás

Braga, Portugal Descompagnons Trabalho Temporário Lda Tempo inteiro

Cegid is a European leader in cloud business management solutions for finance (cash-flow, tax, ERP), human resources (payroll, talent management), CPAs, retail and entrepreneurial sectors. In today’s rapidly changing world, Cegid & its 6, 000 employees make more possible by helping their 750, 000 customers unleash their potential thanks to innovative and purposeful business solutions. Make more possible, is our vocation. It reflects who we are, how and why we do things the way we do them for our clients. Thanks to this, we can affirm that we work every day to shape your future, ours and our clients’ industries’ future. A future we have been defining for years with our employees, by inventing solutions that change the way people work, for a sustainable performance.

IT Transformation

Cegid is starting the transformation of its internal IT / Infrastructure through the modernization and simplification of its technological footprint, the implementation of a new operating model and a new organization driven by service catalogue and globalization, along with the growth and internalization of the whole group.

Responsibilities

- Oversee the delivery of network services, ensuring they meet SLAs and user expectations.
- Work closely with network engineers, administrators, and other IT teams to ensure seamless service delivery.
- Coordinate with external vendors to procure and manage network services and hardware.
- Monitor and report on the performance of network services, identifying areas for improvement.
- Manage related incidents and problems, ensuring timely resolution and minimizing impact on business operations.
- Continuously evaluate and improve service delivery processes, implementing best practices and innovative solutions.
- Maintain detailed documentation of service delivery processes, SLAs, and performance metrics.
- Communicate effectively with stakeholders, providing regular updates on service performance and improvement initiatives.
- Manage the budget for network services, ensuring effective solutions.

Qualifications

- Minimum of 5 years of experience in IT service delivery, network management, or a related field.
- Excellent communication and interpersonal skills.
- Strong organizational and time management skills.
- Ability to work collaboratively with diverse teams and stakeholders.
- Problem-solving and analytical skills.
- Leadership and project management capabilities.
- Strong customer and service orientation.
- Strong knowledge of network technologies (WAN, LAN, Wi-Fi, firewalls).
- Experience with IT service management frameworks (e.g., ITIL).
- Familiarity with network monitoring and management tools.
- Understanding of network security practices and tools.
- Certifications such as ITIL, CCNA, or equivalent.
- Fluent in English (written and spoken).

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