Infrastructure Monitoring Analyst
1 semana atrás
We are looking for a Infrastructure Monitoring Analyst to ensure continuous availability, performance, and reliability of IT infrastructure. This role is critical to first-line operational support, proactive monitoring, and incident management within a 24/7 enterprise environment to work for our client.
Responsibilities:
Responsibilities include incident detection, classification, escalation, and resolution in alignment with ITIL best practices
The analyst will act as the first point of contact, perform initial troubleshooting, and coordinate with second- and third-line support teams
Accurate logging, tracking, and documentation of incidents, service requests, and changes within ITSM tools is expected
The role also contributes to continuous service improvement through trend analysis, reporting, and operational feedback
Skills:
Experience in a Help Desk or Infrastructure Monitoring role
Strong working knowledge of ITIL processes, particularly Incident Management, Problem Management, and Change Management
Hands-on experience with monitoring tools, ticketing systems, and operational dashboards
Ability to operate in high-availability, mission-critical environments
Fluency in English, both written and spoken, is mandatory
Strong communication skills, operational discipline, and ability to work under pressure
Operational excellence and customer-centric mindset
Strong analytical and troubleshooting capabilities
Process-driven approach with attention to compliance and documentation
Team-oriented profile with the ability to interact effectively with global stakeholders
Availability & Mobility:
Full availability to work on-site during 1 month in Riyadh is mandatory.
Willingness to work shifts, including nights, weekends, and on-call rotations as required by operational demands.
Offer:
Direct contract with our client
Attractive salary and benefits package
Ongoing in-house training
Opportunity to work internationally and in Lisbon
Integration into a dynamic team
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