Intraday and Scheduling Specialist

Há 6 dias

Lisbon, Portugal Salt Services SA Tempo inteiro

Intraday and Scheduling Specialist (m/f/d)

About Salt Services

At Salt Services, we believe that success is built through teamwork. Well-aligned teams are essential to delivering excellent service and exceeding our customers' expectations. We foster a dynamic, collaborative, and results-driven environment.

The role

We are looking for a motivated and proactive Scheduling Specialist (m/f/d) to contribute to the growth and success of our Customer Care Team.

As an Intraday Specialist, you will play a key role in monitoring and optimizing daily operational performance, ensuring service levels are met through real-time adjustments and effective coordination with operational teams.

Key Responsibilities

- Demand Forecasting, using historical data and trend analysis to accurately anticipate future staffing requirements;
- Workforce Planning by defining optimal staffing levels across schedules, tasks, and locations to meet operational demands;
- Holiday and Training Planning aligned with capacity forecasts and business needs;
- Shift Optimization through the design of efficient work schedules that balance business requirements, employee skills, cost efficiency, and individual preferences;
- Time and Attendance Management, including tracking working hours and managing leave requests to ensure accurate payroll processing;
- Real-Time Workforce Management with immediate schedule adjustments to address absences, demand fluctuations, or unforeseen operational challenges;
- Compliance and Governance, ensuring all workforce plans and schedules adhere to labour legislation and internal company policies.

Basic qualifications

- 1–2 years of experience in Workforce Management, Operations, or a Contact Centre environment;
- Strong analytical and problem-solving skills with high attention to detail;
- Excellent communication and coordination skills across teams and departments;
- Proficiency in WFM tools (e.g. Proscheduler or equivalent) and Excel / Google Sheets (highly valued);
- Ability to work under pressure and make quick, data-driven decisions;
- Fluent English (C2 level) – mandatory;
- Fluency in German or French is a strong plus;
- Willingness to work in a fast-paced, dynamic, and multicultural environment;
- Willingness to work fully on-site.

Nice to have

- Knowledge of forecasting, scheduling, and capacity planning principles.
- Experience managing multilingual or multi-market operations.
- Understanding of KPI frameworks such as SLA, AHT, and FCR.

What we offer

- Competitive compensation package aligned with the role
- Meal allowance
- Transportation allowance
- Health insurance
- Real opportunities for professional growth and career development

  • Intraday And Scheduling Specialist

    1 semana atrás

    Lisbon, Portugal Salt Services SA Tempo inteiro

    Intraday and Scheduling Specialist (m/f/d)About Salt ServicesAt Salt Services, we believe that success is built through teamwork. Well-aligned teams are essential to delivering excellent service and exceeding our customers’ expectations. We foster a dynamic, collaborative, and results-driven environment.The roleWe are looking for a motivated and proactive...

  • Intraday and Scheduling Specialist

    3 semanas atrás

    Lisbon, Portugal Salt Services SA Tempo inteiro

    Intraday and Scheduling Specialist (m/f/d)About Salt ServicesAt Salt Services, we believe that success is built through teamwork. Well-aligned teams are essential to delivering excellent service and exceeding our customers’ expectations. We foster a dynamic, collaborative, and results-driven environment.The roleWe are looking for a motivated and proactive...

  • Intraday and Scheduling Specialist

    3 semanas atrás

    Lisbon, Portugal Salt Services SA Tempo inteiro

    Intraday and Scheduling Specialist (m/f/d)About Salt ServicesAt Salt Services, we believe that success is built through teamwork. Well-aligned teams are essential to delivering excellent service and exceeding our customers’ expectations. We foster a dynamic, collaborative, and results-driven environment.The roleWe are looking for a motivated and proactive...

  • Intraday and Scheduling Specialist

    Há 7 dias

    Lisbon, Portugal Salt Services SA Tempo inteiro

    Intraday and Scheduling Specialist (m/f/d)About Salt ServicesAt Salt Services, we believe that success is built through teamwork. Well-aligned teams are essential to delivering excellent service and exceeding our customers' expectations. We foster a dynamic, collaborative, and results-driven environment.The roleWe are looking for a motivated and proactive...

  • Intraday and Scheduling Specialist

    3 semanas atrás

    Lisbon, Portugal Salt Services SA Tempo inteiro

    Intraday and Scheduling Specialist (m/f/d) About Salt Services At Salt Services , we believe that success is built through teamwork. Well-aligned teams are essential to delivering excellent service and exceeding our customers’ expectations. We foster a dynamic, collaborative, and results-driven environment. The role We are looking for a motivated and...

  • Intraday and Scheduling Specialist

    3 semanas atrás

    Lisbon, Portugal Salt Services SA Tempo inteiro

    Intraday and Scheduling Specialist (m/f/d) About Salt Services At Salt Services , we believe that success is built through teamwork. Well-aligned teams are essential to delivering excellent service and exceeding our customers’ expectations. We foster a dynamic, collaborative, and results-driven environment. The role We are looking for a motivated and...

  • Intraday and Scheduling Specialist

    1 semana atrás

    Lisbon, Portugal Salt Services SA Tempo inteiro

    Intraday and Scheduling Specialist (m/f/d)About Salt Services At Salt Services, we believe that success is built through teamwork. Well-aligned teams are essential to delivering excellent service and exceeding our customers' expectations. We foster a dynamic, collaborative, and results-driven environment. The role We are looking for a motivated and proactive...

  • Intraday and scheduling specialist

    1 semana atrás

    Lisbon, Portugal Salt Services SA Tempo inteiro

    Intraday and Scheduling Specialist (m/f/d) About Salt Services At Salt Services , we believe that success is built through teamwork. Well-aligned teams are essential to delivering excellent service and exceeding our customers’ expectations. We foster a dynamic, collaborative, and results-driven environment. The role We are looking for a motivated and...

  • Intraday and Scheduling Specialist

    Há 7 dias

    Lisbon, Portugal Salt Services SA Tempo inteiro

    Intraday and Scheduling Specialist (m/f/d) About Salt Services At Salt Services, we believe that success is built through teamwork. Well-aligned teams are essential to delivering excellent service and exceeding our customers’ expectations. We foster a dynamic, collaborative, and results-driven environment. The role We are looking for a motivated and...

  • Intraday And Scheduling Specialist

    3 semanas atrás

    Lisbon, Portugal Salt Services SA Tempo inteiro

    Intraday and Scheduling Specialist (m/f/d) About Salt Services At Salt Services, we believe that success is built through teamwork. Well-aligned teams are essential to delivering excellent service and exceeding our customers' expectations. We foster a dynamic, collaborative, and results-driven environment. The role We are looking for a motivated and...