Danish-speaking Customer Support to a casino client in Malta
1 semana atrás
As a Customer Service Specialist, you'll be the first point of contact for players, ensuring they receive top-notch service while enjoying their casino experience. You'll help solve their issues, build relationships, and contribute to improving our platform.
What You'll Do:
1. Provide exceptional customer support via email, phone, and live chat.
2. Help players with account issues, bonuses, game rules, and technical questions.
3. Ensure a positive and engaging experience for customers, making them feel valued.
4. Assist with responsible gaming, fraud prevention, and payment-related inquiries.
5. Collaborate with internal teams to report issues and improve our platform.
6. Occasionally support with translations and content updates.
What We're Looking For:
1. Fluent Danish speaker with excellent English skills.
2. Customer service experience (iGaming experience is a plus).
3. Strong communication skills and ability to multitask.
4. Passion for casino games, sports betting, or the iGaming industry.
5. Tech-savvy with fast typing skills.
6. Flexibility to work day, evening, and weekend shifts.
Benefits:
1. CS bonus up to 2k per year dependent on process
2. Financial: Competitive Salary and Bonus Schemes
3. Hybrid Working: Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up
4. Healthcare: We prioritise your health and well-being, offering comprehensive healthcare insurance, dental care, travel insurance and life insurance.
5. Health & Wellbeing: An allowance which can be used towards gym and fitness memberships, fitness clothing and equipment, consultations with a dietitian, massages and select treatments or items for your home office.
6. Wellness Cloud: Free access to Wellness Cloud; a tool to help encourage greater wellbeing through online coaching, webinars, videos and online resources.
7. Office Perks: A chef in the office weekly preparing healthy meals, coffee shop vouchers, juices, snacks and after work drinks and events.
8. Volunteer Time Off Programme: 20 days paid leave you can avail after your first year of employment to volunteer at an organisation online, locally, or abroad.
Kickstart Your Career in iGaming
The iGaming industry is one of the fastest-growing digital sectors, offering endless career opportunities. Whether you're looking to gain experience in customer service, marketing, or tech, iGaming is the perfect place to start. With a fun and dynamic work environment, great career progression, and a global network, this is your chance to break into an industry full of excitement and innovation
Why Malta?
Living in Malta means enjoying 300+ days of sunshine, breathtaking beaches, and a vibrant international community. From an exciting nightlife scene to outdoor adventures, this Mediterranean paradise offers the perfect mix of work-life balance and fun. Plus, with its low tax rates and affordable cost of living, it's a favorite destination for expats
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