General Manager

Portugal Portfolio manages a portfolio of high-quality homes across Cascais and the Greater Lisbon area, with a strong focus on thoughtful hospitality and dependable service. We are hiring a General Manager (GM) to lead day-to-day operations—supporting our team, maintaining high property standards, and building strong, trusted relationships with owners, while ensuring the business continues to perform well commercially.

This is a senior, hands-on role for someone who enjoys creating structure, guiding people with confidence, and keeping everything aligned across bookings, calendars, property readiness, and guest experience—so our service remains consistent and professional every day.

The Role

You will oversee the day-to-day operational core of the business—channel management, calendar and revenue oversight, maintenance coordination, team leadership, owner support, and clear performance reporting. As this is a 24/7 industry, we also expect timely responsiveness after hours and on weekends when needed, to ensure smooth operations and a consistently high standard of service for guests and owners.

Key Responsibilities

1) Operations Leadership

- Lead daily office operations and supervise admin/operations staff
- Set clear expectations, maintain service standards, and ensure follow-through across teams
- Build reliable routines: checklists, escalation paths, quality controls, and documented processes

2) Bookings & Calendar Control

- Own channel management and ensure availability, pricing, and listing accuracy are consistently aligned across all platforms
- Create and send booking quotes promptly and professionally when needed
- Oversee reservations workflow from inquiry to departure, ensuring a high-conversion guest journey

3) Revenue Management & Performance Oversight

- Monitor occupancy, ADR, and revenue performance; implement pricing and minimum-stay strategies
- Maintain calendar health: reduce gaps, manage constraints, and optimize booking mix
- Coordinate with leadership on targets, seasonality strategy, and performance improvements

4) Property Readiness, Maintenance & Projects

- Coordinate property inspections and ensure homes are booking-ready and consistently maintained
- Support the maintenance team with prioritization, project coordination, and task execution
- Assist to manage contractors, suppliers, and service providers to ensure quality, timing, and cost control

5) Housekeeping & Quality Standards

- Work closely with housekeeping to maintain consistent readiness and presentation standards
- Ensure issue resolution is tracked, repeated issues are eliminated, and quality is auditable

6) Owner Representation & Contracts

- Serve as a trusted owner representative: proactive communication, expectation management, and issue resolution
- Support property onboarding: standards, documentation, operational setup, and launch readiness
- Manage contracts and agreements with owners and service partners, ensuring accuracy and compliance

7) Reporting & Administration

- Deliver clear reporting: property performance, budgeting inputs, and accurate administration
- Track operational KPIs and implement improvements that reduce friction and elevate service

8) Guest Experience & On-Call Support

- Step in for check-ins when operationally necessary
- Be available outside office hours (after 18:00 and weekends) as required to ensure service continuity

9) HR Support

- Assist with hiring coordination, onboarding, team performance support, and day-to-day people management
- Track staff time off, holiday requests, and absences; maintain accurate records and support compliance with internal policies and applicable labour requirements.

What We're Looking For

Must-Haves

- Fluent English (mandatory) with excellent written communication
- Professional Portuguese speaking ability
- Strong background in hospitality operations, guest relations, office management, or property management
- Confident supervisory style—able to guide teams, enforce standards, and handle escalation calmly
- Highly organized, solutions-driven, and effective under shifting priorities
- Proven ability to delegate, follow up, and hold accountability without micromanaging
- Valid driver's license, comfortable driving to properties
- Solid competence with MS Office and modern operational systems; comfortable adopting new tools and using AI

Nice-to-Haves

- Experience with short-term rental operations, channel managers, PMS/CRM tools, and dynamic pricing tools
- Experience building SOPs, quality frameworks, and scalable operational processes

What We Offer

- Competitive salary with year-end review and bonus potential
- Mileage support for work-related travel and commuting
- Meal card
- A role built on autonomy, trust, and meaningful room to grow

How to Apply

Send your CV and a short note outlining:

- your relevant hospitality/property operations leadership experience, and
- an example of how you improved operational standards or performance in a prior role.

to Michael.vieira@portugalportfolio.com