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French_ speaking customer service

4 semanas atrás

Braga, Portugal CBTalents Tempo inteiro

About the job French_ speaking customer service

French-Speaking Customer Service Representative

Position: French-Speaking Customer Service Representative (Onsite)

Location: Braga, Portugal (Remote option available)

Industry: Technical Website Solutions

Employment Type: Full-Time (Rotating Shifts)

Salary: 1,251.84 gross monthly (excluding housing)

  • Comprehensive Health and Life Insurance from your first day.
  • Meal Allowance: 7.00 per day (154.00 per month).
  • Transport Allowance: Monthly support for transportation costs.
  • Career Advancement Opportunities: Ongoing training and potential promotion.
  • Company-Provided Equipment: Includes a laptop, tools, and software necessary for your role.
  • Location: Onsite in Braga or remote in Portugal.
  • Shift Schedule: Rotating shifts from Monday to Sunday, including nights.
  • Days Off: 2 days off per week on a rotating basis.

Language Requirements

Job Overview

We are seeking a French-Speaking Customer Service Representative to enhance our team in Braga, Portugal. In this exciting position, you will assist customers with technical inquiries concerning website services, delivering exceptional service in a fast-paced, multilingual environment. If you are enthusiastic about technology, problem-solving, and customer support, this opportunity is ideal for you.

Key Responsibilities

  • High-Quality Support: Provide support to French-speaking clients with technical website issues.
  • Troubleshooting: Diagnose and resolve problems related to website setup, configuration, and functionality.
  • Customer Guidance: Walk customers through technical processes to ensure they can effectively utilize website features.
  • Documentation: Log customer interactions in the CRM system for accurate tracking and follow-up.
  • Problem Escalation: Escalate complex issues to relevant teams when necessary.
  • Data Protection: Maintain confidentiality and comply with data protection standards.
  • Feedback: Provide insights on recurring issues and suggestions for improving customer experience.
  • Collaboration: Work with colleagues to improve service delivery.

Skills & Qualifications

  • Fluency in French: C2 level or higher.
  • Intermediate English Proficiency: (B2 or higher preferred).
  • Prior Experience: Customer service or technical support experience is a plus, but not mandatory.
  • Communication Skills: Strong written and verbal communication with a customer-focused approach.
  • Technical Aptitude: Eagerness to learn and resolve website-related issues.
  • Adaptability: Ability to thrive in a fast-paced setting, managing multiple tasks.
  • Problem-Solving: Quick and efficient issue resolution skills.
  • Shift Flexibility: Willingness to work nights and weekends as necessary.
  • Attention to Detail: Ability to accurately document customer interactions.
  • EU ID Requirement: Valid identification required for employment in Portugal, or a residence card for non-EU nationals.

Additional Benefits

  • Comprehensive Health and Life Insurance from day one.
  • Career Growth Opportunities: Ongoing training and internal promotion chances.
  • Meal Allowance: Daily allowance for lunch and snacks.
  • Transport Allowance: Monthly support for commuting.
  • Professional Development: Access to certifications and advancement programs.
  • Company Equipment: Includes necessary devices like a laptop.
  • Collaborative Environment: Emphasis on teamwork and support for success.

Relocation Support

  • Housing Assistance: Company-provided accommodation options for up to 14 months in fully furnished shared apartments; distance to work ranges from 20 minutes to 1 hour by public transport.
  • Language Courses: Portuguese language courses available after 3 months of employment (subject to availability).
  • Annual Flight Benefit: Round trip flight within Europe after 12 months of successful integration

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