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Customer Service Specialist
4 semanas atrás
1. Handling incoming phone calls, emails, chats, and other communication channels.
2. Identifying and pursuing sales leads to contribute to company growth.
3. Building sustainable, trust-based relationships with our customers through open and interactive communication.
4. Addressing customer concerns and resolving issues promptly and effectively.
5. Adhering to procedures, guidelines, and policies to maintain service quality.
Your Qualifications
To succeed in this role, you should possess:
1. Previous experience in customer support or as a Client Service Representative.
2. Good communication skills, with the capacity for active listening.
3. Familiarity with CRM systems and best practices for efficient customer management.
4. A customer-centric mindset, allowing you to adapt to diverse personalities and needs.
5. Effective multitasking, prioritization, and time management skills.
6. Fluency in Portuguese (native speaker), with proficiency in Spanish and a good level of English.
You will be part of an international company where commitment and mutual respect are among our core values. Teamwork and commitment are essential to the way we work. We believe in empowering people, and we support this through delegating responsibility and investing in people who want to make a difference. We work as one team to achieve our targets, and we need your good spirit and commitment to meet our goals.
Application and Contact
Ready to embark on an exciting career journey with us? Visit our website to learn more about our company culture.
We are looking forward to receiving your application and CV as soon as possible. We are reviewing candidates and inviting people for interviews on an ongoing basis.
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