Customer Experience Trainee
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Location:
Paço D'Arcos, PT Job Requisition ID: 3003 Customer Experience Trainee (M/F) At Daikin, we create innovative air conditioning and air quality control solutions that transform spaces into more comfortable, healthy and efficient environments. We are driven by a positive impact on people's well-being and a commitment to a more sustainable future. Responsibilities
- Support the implementation of Customer Experience initiatives and projects.
- Contribute to the development of a customer‑centric culture.
- Monitor experience indicators, such as NPS, CSAT and CES.
- Analyze feedback from customers and partners, identifying opportunities for improvement.
- Support the monitoring of Customer Support Centre performance and service levels.
- Collaborate in the management and follow‑up of complaints and escalated requests, ensuring effective and timely resolution.
- Update complaint reports, analyzing causes, response times, and other relevant indicators.
- Support customer communication initiatives.
- Work together with After‑Sales, Logistics, Sales, and Marketing teams to ensure the best possible customer experience. Qualifications
- Recent graduate in Management, Marketing or similar areas.
- Strong customer orientation.
- Interest in data analysis and experience metrics.
- Proactive attitude and focus on problem solving.
- Good oral and written communication skills.
- Analytical thinking and attention to detail.
- Good knowledge of Portuguese and English.
- Mastery of Microsoft Office tools (Excel, PowerPoint and Word).
- Familiarity with digital tools (knowledge of Qualtrics will be valued). Benefits
- Paid work placement lasting 12 months, plus a card meal allowance and transport allowance.
- Birthday.
- Free coffee and fruit at the workplace.
- Moments of conviviality between colleagues.
- Partnerships with wellness companies.
- Integration in a multinational, market‑leading and sustainability‑oriented company. Apply now and take the first step in your career with us. We are waiting for you
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