Collections Specialist

The Position

We are looking for a highly skilled Collections Specialist to join our finance team. This position involves managing customer accounts with more complex and sensitive collection processes. The ideal candidate will have significant experience in collections, strong negotiation skills, and the ability to handle high-risk accounts in markets that require a more tailored and careful approach.

Responsibilities

The Collections Specialist will be responsible for overseeing customer accounts that involve extensive collection processes in more sensitive markets. This includes managing high-risk or large-value accounts, working with clients to resolve overdue payments, and negotiating payment plans or settlements in more complex cases. This for the Canadian market.

They will ensure that all interactions are managed with a focus on maintaining strong customer relationships, while protecting the financial interests of the company. The analyst will also handle escalated cases and collaborate closely with legal and compliance teams to address any issues that may arise.

In addition, the Collections Specialist will take the lead in analyzing customer financial information to assess creditworthiness and payment behavior, preparing detailed reports on aging accounts, and providing strategic insights to improve the collections process. They will be responsible for implementing best practices in collections for high-risk markets and ensuring all documentation is up-to-date and compliant with company policies and regulations.

They will also mentor junior team members, providing guidance and support on more complex cases, and ensuring that the collections team adheres to company policies and industry standards.

Required Education, Experience, and Skills

- Bachelor’s degree in business administration, Finance, Accounting or other related to OtC.

- Up to 3 to 5 years’ experience in OtC processes.

- Fluency in English.

- French would be a Plus, B1.

- Experience working on regional or global teams. (Valued: Experience of Launching / Standing up a Shared Service Center).

- Experience with Internal or External Audit valued.

- Demonstrated experience working in large teams collaboratively.

- Demonstrated strong math, query, analytical and systems skills with demonstrated experience in data management, MS Office.

- Demonstrated ability to maintain financial controls.

- Effective training skills and team building capabilities for management of functional tasks within area of responsibility.

- Demonstrated leadership skills, strong oral and written communication, presentation, conflict resolution and negotiation skills.

- Good project management skills including ability to coordinate and implement complex cross-functional activities.

- Experience with continuous process improvement projects leading to significant time or bottom-line savings.

- Pays attention to details, produces accurate deliverables, and consistently meets deadlines.

- Familiarity with US GAAP preferred.

- Solid financial background with experience in accounting processes valued.

- Proactive style in implementing new processes.

- Experience using SAP R/3 required. (Valued: experience with SAP S/4 HANA).

- Experience working in shared service, regional roles, participation in global initiatives preferred.

Required Abilities

- Work under pressure and independently.

- Negotiation and influence and dealing with ambiguity.

- Problem solving and critical thinking.

- Teamwork orientation with Strong customer service and collaboration mind-set.

- Process improvement and drive for results.

- Organizational agility and prioritization.

- Assertive Communication and proactivity.

- Deliver efficiencies, compliance, and control through standardization.

Who We Are

Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman.

As an equal opportunity employer, we welcome applications from candidates with a diverse background. We are committed to creating an inclusive environment for all our applicants.

Search Firm Representatives Please Read Carefully

Organon LLC does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

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