Zendesk Ops Architect for Global Rollouts

Flix is seeking a hands‑on Zendesk Admin in a hybrid role to configure and optimize our multi‑market Zendesk setup. You will own the production configuration, drive omnichannel routing, and oversee integrations with Flix backend systems and AI‑driven channels. You will work closely with business SMEs, the training team, and engineering to ensure scalable, repeatable rollouts across markets while maintaining clear, compliant documentation. Strong English communication is essential.