German Speaking Quality Analyst

Há 6 dias


Lisboa, Portugal Cross Border Talents Tempo inteiro

About the job German-Speaking Quality Analyst

Were seeking German-speaking Quality Analysts for a video streaming platform project to join our client's team. Join an international team and ensure service excellence

Responsibilities

- Perform sample reviews to maintain compliance with customer standards.
- Monitor team performance through reports and dashboards.
- Audit calls, chats, and emails to ensure consistent quality.
- Support training initiatives and recommend process improvements.

Requirements

- Prior QA experience (junior or senior).
- Fluent in German, spoken and written
- Flexibility to work in shifts, including weekends.
- Possession of a valid residence card for Portugal or EU member state passport

Why Join?

- Be part of an exciting international project.
- Work in one of Europe/'s most dynamic cities with great quality of life.

Package and Benefits

- Contract Type: 1-month training + 1-year fixed-term contract
- Annual Salary: Starting at EUR 17,000 (up to EUR 20,780/year based on experience).
- Additional bonuses: Language bonus, transportation bonus and 5% annual performance bonus.
- Meal allowance: EUR 7.63/day (net) via meal card.
- Relocation Support: EUR 2,000 bonus, housing assistance, and bureaucratic support.
- Comprehensive health & life insurance for you and your family.

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