Operations Manager

Há 5 dias

Lisboa, Lisboa, Portugal VIDA PLENA Tempo inteiro
OPERATIONS MANAGER - JAVÁ ROOFTOP

Vida Plena is an innovative hospitality group founded in Lisbon in 2018, dedicated to making our guests and team feel truly at home. We pride ourselves on delivering warm, blissful experiences, fostering a diverse and inclusive atmosphere, serving top-quality fresh food, and providing exceptional service.

Our foundation is built on passion, respect, kindness, ambition, and modernity, alongside a commitment to joy, positive energy, and a laid-back approach to enjoying life's best moments. At Vida Plena, we embrace the true essence of hospitality while adhering to our core values, creating a fun, respectful, and loving environment for all.

The Role

Javá is a single venue that requires an Operations Manager (OM) who is fully embedded in its daily operations while also ensuring strategic alignment with Vida Plena's overarching goals. This is the OM will have full accountability for service execution, operational excellence, and team leadership. This role requires a hands-on approach and a strong presence in the venue, ensuring seamless daily operations and high service standards.

The OM will work closely with HQ leadership while ensuring day-to-day excellence on the floor. This is a hybrid role, balancing venue execution with strategic responsibilities, ensuring smooth collaboration with leadership and operations.

Your Key Responsibilities

Venue Leadership & Daily Operations

- Oversee Javá daily operations, ensuring efficiency, consistency, and high service standards.
- Maintain a strong presence on the floor, working closely with the team to guarantee seamless service and smooth execution.
- Align with the Head Chef on menu execution, food quality, service timing, and kitchen workflows

Service Excellence & Guest Experience

- Foster a culture of hospitality, ensuring seamless and memorable guest experiences.
- Maintain and continuously improve service standards, coaching and training staff to deliver exceptional experiences
- Lead by example by actively engaging with guests and supporting the team during peak hours.

Team Leadership & Development

- Recruit, train, and develop a high-performing team aligned with Vida Plena's values.
- Set clear goals, provide continuous feedback, and promote a positive and high-energy work environment that drives motivation and excellence.
- Ensure proper staffing levels, effective shift planning, and real-time adjustments to maintain service flow.

Operational Efficiency & HQ Collaboration

- Implement and refine operational processes to improve efficiency and maintain high standards.
- Ensure clear communication between venue operations and HQ teams.
- Contribute insights and feedback to optimize venue performance and guest satisfaction.

Financial Oversight & Cost Management

- Monitor financial KPIs and manage budgets to optimize profitability.
- Identify cost-saving opportunities in inventory, labor, and operational expenses.
- Support data-driven decision-making with financial analysis and reporting.

What We Expect From You

- Hospitality & Leadership Experience: 8+ years in hospitality, including 3+ years in management, leading teams in high-volume environments.
- FOH & BOH Expertise: Strong leadership in service and kitchen operations, ensuring seamless coordination and high standards.
- Team Management: Proven ability to recruit, train, and develop high-performing teams while fostering a strong hospitality culture.
- Operational Efficiency: Skilled in optimizing workflows, problem-solving, and maintaining efficiency in fast-paced settings.
- Financial & Business Acumen: Experience with budget management, KPIs, labor scheduling, and cost control.
- Resilience & Decision-Making: Strong adaptability, quick problem-solving, and ability to lead under pressure.

Why Join Vida Plena?

At Vida Plena, you're not just taking a position; you're joining a community that values joy, respect, and a collective pursuit of excellence. If you're ready to bring your expertise, passion, and leadership to our team, we're excited to welcome you into our fold.

First 100 Days

- Immerse: Dive into Vida Plena's culture, values, and unique hospitality DNA by experiencing our venues and connecting with the team.
- Collaborate: Build strong relationships with Javá Manager, HQ departments, and the Leadership Team to foster alignment, trust, and seamless coordination.
- Operational Deep Dive: Gain a clear understanding of Javá's strengths, challenges, and opportunities through on-the-ground presence and team conversations
- Team Empowerment: Step in as the hands-on leader, mentoring the Javá team, identifying high-potential talent, and nurturing a culture of accountability, growth, and positivity.
- Quick Wins: Identify and act on immediate opportunities to elevate service, streamline operations, and boost team efficiency - setting a proactive, high-impact tone from the start.

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