Customer Success Manager

Há 5 dias

Lisboa, Portugal TITAN Tempo inteiro

Join to apply for the Customer Success Manager role at TITAN

TITAN is a no-code, web-based platform within the Salesforce ecosystem for seamless form creation, data collection, and workflow automation.

As a Customer Success Manager, you'll manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities. Join our innovative CS team to drive success and collaborate with Sales, Product, Solutions, and Support teams.

Responsibilities

- Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.

- Lead discovery meetings with key users and stakeholders from customers and partners to position Titan as a core system and focus on maximizing its value.

- Build strong relationships with key stakeholders to drive engagement and long‑term success.

- Identify upsell and expansion opportunities by aligning product capabilities with customer needs.

- Analyze customer usage data to proactively address risks and drive retention strategies.

- Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.

Requirements

- 2-4 years of proven experience as a Customer Success Manager or Technical Account Manager in a SaaS company (must).

- Excellent verbal and written communication skills with strong customer‑facing abilities, including a willingness to meet clients onsite and lead business discussions.

- Experience identifying upsell/cross‑sell opportunities and working closely with Sales.

- Hands‑on experience with onboarding and implementation processes of Salesforce CRM - a must.

- A can‑do approach with strong problem‑solving skills and the ability to work under pressure.

- Fluent in English; additional languages are a plus.

- Ability to work remotely across the EU, EST time zones.

- Bachelor’s degree in Computer Science, Industrial Engineering, Business or equivalent experience.

Why Join TITAN?

- Work with a dynamic and innovative team in a fast‑growing SaaS startup.

- Collaborate with industry‑leading clients and gain exposure to cutting‑edge technologies.

- Competitive compensation package and opportunities for professional growth and development.

Please note: Only fit candidates will be contacted for further evaluation.

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