Technical Support Specialist – French Market – Remote
1 semana atrás
Portugal (Full Remote – Mainland only)
Start Date :15 January
This role focuses on technical support for a French SaaS product, with an emphasis on SQL-based analysis and application-level troubleshooting.
Quarterly on-site presence in Porto is required, no experience needed.
ROLE OVERVIEW
You will join the technical support team of a French company providing a financial and accounting management solution for SMEs. The role focuses on Level 3 technical support, including advanced troubleshooting and database-level analysis.
KEY RESPONSIBILITIES
- Handle technical support via phone, email, and chat
- Analyze application errors and incidents
- Perform SQL queries and data validations
- Support users with application-related technical issues
- Follow troubleshooting procedures and technical protocols
- Ensure data accuracy and consistency
- Contribute to process and incident improvements
REQUIREMENTS
- Fluent French (spoken and written)
- English level B2
- Experience in technical support, helpdesk, or application support
- Solid SQL knowledge is mandatory
- Strong analytical and problem-solving skills
- Clear technical communication and ticket management skills
WORKING CONDITIONS
- Remote within mainland Portugal
- On-site visit in Porto once every 4 months
- 40 hours/week, Monday to Friday
- Working hours between 08:00–17:30 (rotational)
TRAINING
- 12 working days, 8 hours/day (in English)
- Paid training: 185.60 EUR net per week
- Contract signed after successful training completion
COMPENSATION & BENEFITS
- Gross monthly package up to 1,306.66 EUR
- Private health insurance from day one
- Long-term role with potential permanent contract
This role is intended for candidates with strong SQL skills and hands‑on technical support experience who are comfortable working remotely with occasional on-site presence in Porto.
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