Director, Global People Shared Services

Job Title: Global People Shared Services Director

Location: Hybrid, ideally UK or Lisbon

Contract: Full-Time, Permanent

About us

Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialized in technology.

Opened in 2025, our Lisbon Regional Operation Center has grown to over 50 employees within less than ten months, with ambitious plans to expand to 300 employees by 2027.

About the Role

As Cyncly grows, our People function is evolving to best support and enable our employees and managers globally. We aim to build a world‑class shared services model that provides seamless support across all geographies. Our new Lisbon Regional Operating Center will serve as a central pillar for Global People Operations. We are seeking a visionary HR leader to develop and lead this global shared services team, drive excellence in People data and analytics, and enhance data capabilities across the People function.

Main Responsibilities

Global People Shared Services Leadership:

- Build, develop, and manage a high‑performing global HR shared services team.

- Foster a collaborative, inclusive culture focused on continuous improvement and global consistency.

Process Standardization & Service Delivery:

- Design and implement standardized, scalable HR processes across all Cyncly geographies that can be administered across countries and automated wherever possible e.g. absence, promotions, onboarding.

- Build global policies with the team that are underpinned with local processes as appropriate.

- Ensure a consistent and efficient employee experience globally, leveraging best practices.

- Use customer feedback data to assess satisfaction and drive continuous improvement.

- Drive the roadmap to further enhance our case management system Zendesk to better serve our employees, e.g. by building out self‑service capabilities or tapping into AI capabilities.

Data & Analytics Leadership:

- Establish a robust People data and analytics framework, enabling data‑driven decision‑making.

- Lead the development of reporting capabilities and KPIs to measure HR effectiveness.

- Build data skills within the People team, fostering a culture of analytical thinking and evidence‑based strategies.

Cross‑Functional Collaboration:

- Partner with regional HR teams to ensure alignment and seamless integration of global processes.

- Collaborate with other departments, including finance, talent acquisition, and HR systems to optimise HR service delivery and data utilisation.

Technology & Innovation:

- Leverage HR technologies and data platforms to streamline operations and enhance analytics.

- Stay current on HR tech innovations and recommend enhancements to improve efficiency.

Compliance & Risk Management:

- Ensure global HR practices comply with local labour laws and regulations.

- Mitigate risks by implementing data governance, audits, and best practices in People Operations.

Required Skills and Experience

- Proven experience in building and leading global operations teams, ideally in HR shared services.

- Experience of having built and developed a strong, remote team, ideally of HR Professionals.

- Strong expertise in People data, analytics, and reporting.

- Ability to develop data skills within a team and foster a data‑driven culture.

- Global mindset with the ability to balance local needs and corporate objectives.

- Tech‑savvy with a solutions‑oriented mindset.

- Strong knowledge of HR best practices and employment law across multiple geographies is highly valued.

- Fluent in English, with additional proficiency Portuguese, French, Italian, German, or Spanish considered a key advantage.

Working for us

At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills — and we thrive when we work together with openness, trust, and respect.

Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.

We celebrate the different ways people contribute and encourage everyone — from every background — to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in — come join us.

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