Technical Support Specialist
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Key Responsibilities
- Respond to customer inquiries and provide technical assistance via phone, email, or chat
- Troubleshoot software, hardware, and system issues efficiently
- Escalate complex problems to higher-level technical teams when necessary
- Document customer interactions and solutions in internal systems
- Provide feedback to internal teams on recurring issues and potential improvements Requirements Ensure adherence to company policies and client requirements.
- Previous experience in technical support roles will be considered a plus
- Strong problem-solving and analytical skills
- Excellent communication skills in German (mandatory) and English
- Basic understanding of common software, hardware, and network systems
- Ability to work in a team and manage multiple tasks effectively
- Availability to work on-site in Lisbon initially, then move to hybrid model Benefits
- Onsite position in Lisbon
- Relocation package for candidates moving to Portugal: refund of initial flight ticket plus accommodation and expenses covered by the company paying a small amount of money.
- Free private health insurance after 6 months.
- Meal allowance and performance bonuses
- Paid training and professional development opportunities
- Multicultural and supportive work environment
- 14 salaries per year.
- Possibilities of career progression after 6 months.
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