Reservations Agent

3 semanas atrás


Lisboa, Lisboa, Portugal Eurofirms Group | People first Tempo inteiro
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Senior Recruiter | Eurofirms ETT & Selection | Eurofirms Group

Eurofirms E.T.T. is a leading multinational in the Human Resources sector, offering the best solutions in Recruitment, Selection, Temporary Work, HR Consulting, Training and Outsourcing.

To meet the needs of a prestigious Hotel in Lisbon, we intend to recruit:

Groups Reservations Agent (M/F)

PROFILE:

- Previous experience in GEM officers or managing groups and events reservations at a hotel level;
- Knows the different room types/meeting spaces available as well as their location and layout.
- Knows selling status and benefits of all packaged plans, choose correctly room rates based on the selling tactics of the hotel.
- Understands and apply Chain's policy on terms and conditions and how to code each reservation;
- Processes cancellations and modifications and promptly relays this information to the hotels;
- Take responsibility to ensure all required tasks are completed accurately and within given time frames with all relevant information obtained;
- Take every opportunity to be a "salesperson" by active selling of special promotions and facilities available within the Hotel;
- Total and immediate availability;
- Advanced Portuguese/English and English/French/German/Italian/Spanish speaker.

RESPONSABILITIES:

- Respond in a professional, efficient, friendly manner to communications from guests, travel agents, and referral networks concerning reservations arriving by telephone;
- Maintain a positive selling approach to maximize yield (lead by example when attending to guest requests);
- Create and maintain accurate reservation records, promptly processes any cancellations and modifications;
- Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making;
- Interact with Computers: Using Company Systems to enter data or process information.

WE OFFER:

- Job contract;
- Salary according to the role.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Human Resources

Industries

Services for Renewable Energy

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