IT Configuration Management Specialist

4 semanas atrás


Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro
Job Description

As a key member of the Group Technology department, you will play a crucial role in creating and maintaining a healthy and solid Configuration Management Database (CMDB).

Your responsibilities include:
  1. Maintaining the Configuration Management System, including the CI data model and relationship, to ensure CMDB accuracy and completeness.
  2. Providing application or infrastructure technical expertise, analysis, and specifications for IT systems to meet business requirements in accordance with IT architecture policies and standards.
  3. Assuring that all operational services (and those being prepared) are recorded within the CMDB.
  4. Assisting in defining and registering of CIs and of the appropriate level of attributes and relationships required to support IT Service Management processes.
  5. Planning activities using an agile mindset and tools.


You will serve as a key transformation driver to align CMDB with the Common Service Data Model (CSDM). Your primary accountability is ensuring a healthy, stable, and accurate CMDB. Additionally, focus on service and process enhancements within the ServiceNow team, consistently communicating team achievements and services across the broader Group Technology.

Reporting Line: You report to the ITSM Manager.

In this role, you will have the opportunity to develop standard IT configuration management methodology and work closely with other service management processes to understand new requirements and identify how configuration management can support. You will also assist in establishing a formal CMDB governance model and creation of KPIs, support design, development, and implementation of automated processes for gathering, populating, and maintaining CMDB data, and facilitate knowledge transfer within and outside your team through presentations, coaching sessions, or other sharing practices to expand knowledge on CMDB and how to leverage it.

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