Service Desk Agent Danish Speaker

2 semanas atrás

Portugal HCLTech Tempo inteiro

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

If all this sounds like an environment you'll thrive in, then you're in the right place. Join us on our journey to advancing the technological world through innovation and creativity.

Your Role & Responsibilities

To provide information to customers regarding their queries and troubleshoot the issues as per defined SLAs, able to work independently and efficiently to meet SLA, Able to comprehend the request of the customer and meet the quality standard

- Interacting with customers on phone, email or chat to resolve their queries
- Improving skill level through Self-development or nominating training programs Skill Reverification Tests
- Meeting Quality Scores, SLAs and bringing Innovation and Process Improvement
- The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team
- To consistently meet or exceed all agreed Productivity parameters as defined for the process

Qualifications & Experience

Minimum Requirements

Graduate in any stream

Required Work Experience

- Minimum of 1 years' experience in Customer Service or Technical as Voice Support
- Experience handling complaints; driven to deliver an excellent customer experience through resolutions and adherence to response times
- Experience working and managing communications, with multiple cross-functional teams/stakeholders.
- Having worked on SAP or similar CRM application

Required Language Thresholds:

- Danish: (C2: Level)
- English: (B2-Level)

Key Skills

- Team oriented/team player
- Situational/contextual awareness with the ability to understand the impacts of one's work.
- Excellent critical and analytical thinking abilities
- High attention to detail, and high level of professionalism
- Proactive, self-motivated, self-starter, minimal supervision
- Excellent analytical skills and strong decision-making skills committed to resolution and compliance
- Strong organizational, time and workflow management skills

Why Us

- Permanent contract
- Competitive salary
- Private health and life insurance from day one in the company
- Working hours: Monday to Friday
- Remote Work Model
- Meal allowance on card/voucher

Equality & Opportunity for All

As a company with employees representing 161 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.

Candidate Privacy Notice: https://www.hcltech.com/candidate-privacy-notice

  • Service Desk Agent Danish Speaker

    1 semana atrás

    Portugal HCLTech Tempo inteiro

    We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a...

  • Service Desk Agent Danish Speaker

    3 semanas atrás

    Portugal HCLTech Tempo inteiro

    We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a...

  • Service Desk Agent Danish Speaker

    3 semanas atrás

    Portugal HCLTech Tempo inteiro

    We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a...

  • Danish Customer Support

    2 semanas atrás

    Portugal Intelcia Tempo inteiro

    As a global outsourcing company, we take care of processes and functions to help our clients to stay focused on their goals and core missions. We are currently looking for Danish and English Speaker Customer Advisors At Intelcia Portugal we have the job for you Your new role With the tools acquired during our initial training, you will be in charge of...

  • Danish Customer Support

    2 semanas atrás

    Portugal Intelcia Tempo inteiro

    As a global outsourcing company, we take care of processes and functions to help our clients to stay focused on their goals and core missions.We are currently looking for Danish and English Speaker Customer AdvisorsAt Intelcia Portugal we have the job for youYour new roleWith the tools acquired during our initial training, you will be in charge of handling...

  • Service Desk Technician

    2 semanas atrás

    Portugal Intelcia Tempo inteiro

    Na Intelcia, player global de sucesso há 20 anos, asseguramos as condições para atrair, acolher e desenvolver o talento numa cultura de pertença, positiva, inspiradora de evolução contínua Estamos à procura de Service Desk Technician A Intelcia Portugal tem uma oportunidade para ti A tua função Atendimento telefónico - apoio técnico ao...

  • Talent Pool – Multilingual Customer Service Agents

    2 semanas atrás

    Portugal Newstel Tempo inteiro

     Join the Newstel Talent Pool – Multilingual Customer Service AgentsAt Newstel Portugal, we're building a Talent Pool of skilled virtual Customer Service Agents who are fluent in English plus one of the following languages:PortugueseSpanishItalianGermanDutchSwedishDanishThis is not for a current opening, but by joining our Talent Pool you'll be the first...

  • Service Desk Technician

    2 semanas atrás

    Western Cape, Portugal Nambiti Tempo inteiro

    We are recruiting for a Service Desk Technician role. Wea are sourcing for a Service Desk Technician role. Service Desk Technician – Role SpecificationKey ResponsibilitiesFirst and second-Level IT SupportProvide prompt assistance to users, troubleshooting and resolving technical challenges.Respond to queries via ticketing systems, email, or remote tools...

  • Service Desk Technician

    2 semanas atrás

    Portugal Intelcia Tempo inteiro

    Na Intelcia, player global de sucesso há 20 anos, asseguramos as condições para atrair, acolher e desenvolver o talento numa cultura de pertença, positiva, inspiradora de evolução contínua Estamos à procura de Service Desk Technician A Intelcia Portugal tem uma oportunidade para ti A tua função Atendimento telefónico - apoio técnico ao...

  • Service Desk Technician

    Há 3 dias

    Portugal Intelcia Tempo inteiro

    Na Intelcia, player global de sucesso há 20 anos, asseguramos as condições para atrair, acolher e desenvolver o talento numa cultura de pertença, positiva, inspiradora de evolução contínuaEstamos à procura de Service Desk TechnicianA Intelcia Portugal tem uma oportunidade para tiA tua funçãoAtendimento telefónico - apoio técnico ao...