French Customer Care for Global Retailer – Remote

3 semanas atrás


Aveiro, Aveiro, Portugal Cross Border Talents Tempo inteiro
French Customer Care for Global Retailer – Remote (North of Portugal)

CBT is a specialist recruitment consultancy with a global network of recruitment partners across Europa, Americas, Africa, Australia and Asia. We provide permanent recruitment solutions for the Engineering, ICT, Medical and Contact Centre sectors.

Are you a French speaker looking for a remote customer service role in Portugal? Join our team and support a globally renowned retailer while working from the comfort of your home

Your Responsibilities:

1. Provide exceptional customer service via phone, email, and chat.
2. Assist customers with inquiries, orders, and product information.
3. Handle complaints and provide effective solutions.
4. Maintain accurate records of interactions.

Requirements:

1. Fluency in French (C1/C2) and good command of English (B2).
2. Previous customer service experience is a plus.
3. Ability to work rotational shifts, including weekends.
4. Residency in Portugal (Coimbra or further north).
5. Ability to travel to Braga for equipment collection.
6. EU member state passport or a valid residence card for Portugal or a job-seeker visa for Portugal.

Position Details:

1. Location: Remote (Only accepting candidates from Coimbra and further north).
2. Equipment Pickup: Candidates must collect their work equipment from the client's Braga office.
3. Start Date: March 20, 2025.
4. Salary: €880 per month (paid over 14 months).
5. Performance Bonus: €170 per month (paid over 12 months).
6. Other Benefits:

1. Meal allowance: €7.23 per working day, net, paid in a meal card.
2. Health insurance: Available from day 1 (contribution required); free after 6 months.
3. Position Bonus: €20 per month (paid over 12 months).
4. Extra payment for working on public holidays and Sundays.

Work Schedule: This role is a full-time position, 40 hours a week, 8 hours a day, however, it follows a rotational pattern of shifts, which can be scheduled accordingly to the following hours, depending on a day (there are still 5 working days a week):

1. Monday to Friday: 09:00 – 21:30 (rotational shifts).
2. Saturday: 09:00 – 20:00 (rotational shifts).
3. Sunday: 10:00 – 19:00.
4. Days Off: 2 rotational days per week.

Ready to join our team? Apply today

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