Customer Service Representative
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Location:
Porto, Portugal Work model: On-site Employment type: Fixed term (6 months) with possibility of extension / permanent contract DUTIES AND
RESPONSIBILITIES:
- Handle all incoming contacts from bank clients via phone, chat and email (appointments, income statements, PIN/TAN orders for online banking, implementation of card blocking, mediation between the customer and other bank branches, feedback)
- Provide excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer experience
- Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
- Sales-oriented presentation of the product range
- Present the product range in a sales-oriented way, support of central marketing campaigns.
REQUIREMENTS:
- Native/fluent in German both verbal and written. Fluent in English (minimum C1 level)
- Ability to listen actively, identify, apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customers
- Ability to take stressful situations well. OFFER:
- Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
- Support from colleagues with coaching and mentoring opportunities
- Health and Wellbeing initiatives
- Monthly meal allowance
- Relocation support
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