IT Support Level 3 – SQL

2 semanas atrás


Cascais, Portugal AVEC Human Resources Services Tempo inteiro

Location: Fully Remote (within Portugal)
Administrative Base: Porto – Douro area
On‑site Requirement: 1 day on-site per quarter
Work Model: Remote (Portugal-based)

About the Role

We are looking for an experienced IT Support Level 3 / Technical Support Specialist to support a technical project focused on advanced troubleshooting and customer assistance. This role requires strong technical skills, including SQL, and the ability to support users in French and English.

Main Responsibilities

- Provide advanced technical support and troubleshooting to users

- Assist customers via phone, chat, and email in French and English

- Diagnose software, system, or configuration issues and propose effective solutions

- Work closely with internal technical teams to ensure timely resolution of issues

- Document incidents, solutions, and technical procedures

- Maintain a high level of professionalism, accuracy, and customer focus

Requirements

- Fluency in French and English (minimum B2 level)

- Proven experience in technical support / IT support (Level 3 preferred)

- Knowledge of SQL and technical troubleshooting

- Strong analytical and problem-solving skills

- Ability to work independently in a remote environment

- Availability to attend on‑site meetings once per quarter

Compensation & Benefits

- Meal allowance (monthly card, according to local policy)

- Health insurance provided from day one

- Fully paid initial and continuous training

- Career development and internal mobility opportunities

- Access to well‑being, language, and professional development programs

- Employee recognition initiatives

How to Apply

Interested candidates should apply or send their CV to
alessandra.nepomuceno@cbtalents.org

#J-18808-Ljbffr


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