German Customer Care Agent

2 semanas atrás

Porto, Portugal KultureTalent - Global Talent Tempo inteiro

About the job German Customer Care Agent - Porto

Customer Service Representatives are the first contact point for customers with questions or concerns. Their primary objective is to ensure customers have a seamless experience and feel satisfied with the companys products or services.

Whether through phone, email, or chat, CSRs are always ready to go the extra mile

RESPONSABILITIES:

- Respond promptly to customer inquiries and concerns via phone, emails or chat

- Resolve customer issues and complaints effectively and efficiently

- Manage high volumes of inbound and outbound calls

- Maintain accurate records of customer interactions and transactions

- Provide up-to-date product and service information to customers

- Escalate customer issues to the appropriate department or manager as needed

- Collaborate with other departments to resolve customer issues and concerns

- Maintain a positive and professional attitude at all times

- Continuously improve your knowledge of products and services

- Meet or exceed performance targets, such as call volume and resolution time

- Contribute to team goals and initiatives to improve customer satisfaction and retention

- Provide feedback to management on customer issues, concerns, and trends.

REQUIREMENTS:

- Native or near native level of German

- Fluent in English (minimum C1 level, oral validation will be conducted) ️

- Excellent communication and argumentation skills

- Relocation package on offer if coming from abroad

#J-18808-Ljbffr

  • Customer Care Agent

    1 semana atrás

    Porto, Portugal Care to Beauty Tempo inteiro

    All Cosmetics At Your Fingertips_ We are an online beauty and skincare haven serving customers from over 150 countries. Driven by passion, our mission is to deliver the very best beauty products from renowned European brands straight to our global clientele. From beloved classics to niche indie brands, we pride ourselves on curating an expansive collection...

  • Customer Care Agent

    Há 6 dias

    Porto, Portugal Carwow Tempo inteiro

    The Customer Care Agent will be the first point of contact for all customers.

  • Customer Care Agent

    Há 2 dias

    Maia, Porto, Portugal HBK - Hottinger Brüel & Kjær Tempo inteiro

    This job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry. You will be a strong contributor collaborating closely with colleagues from various business functions.At HBK, we live up to...

  • Seller Customer Service Agent – German speaker

    1 semana atrás

    Porto, Portugal Essence Coaching Group Tempo inteiro

    Seller Customer Service Agent – German speaker Location: Lisbon, Portugal | On-site Employment Type: Full-time Languages: German + English Monthly salary: 1200 Euro gross Role Overview We are looking for German-speaking Seller Customer Service Agents to support sellers on a global digital platform. This role combines customer service and sales awareness,...

  • German Customer Care Agent

    Há 6 dias

    Porto, Portugal Global Talent Tempo inteiro

    Customer Service Representatives are the first contact point for customers with questions or concerns. Their primary objective is to ensure customers have a seamless experience and feel satisfied with the companys products or services. Whether through phone, email, or chat, CSRs are always ready to go the extra mile RESPONSABILITIES: Respond promptly to...

  • German Customer Care Agent

    2 semanas atrás

    Porto, Porto, Portugal Global Talent Tempo inteiro

    Customer Service Representatives are the first contact point for customers with questions or concerns. Their primary objective is to ensure customers have a seamless experience and feel satisfied with the companys products or services. Whether through phone, email, or chat, CSRs are always ready to go the extra mile RESPONSABILITIES: Respond promptly to...

  • German Customer Care Agent

    Há 3 dias

    Porto, Porto, Portugal Global Talent Tempo inteiro

    Customer Service Representatives are the first contact point for customers with questions or concerns. Their primary objective is to ensure customers have a seamless experience and feel satisfied with the companys products or services.Whether through phone, email, or chat, CSRs are always ready to go the extra mileRESPONSABILITIES:Respond promptly to...

  • Marketing Customer Support Agent –German Speaker

    1 semana atrás

    Porto, Portugal Essence Coaching Group Tempo inteiro

    Marketing Customer Support Agent –German Speaker Location: Lisbon, Portugal | On-site Employment Type: Full-time Languages: German + English Monthly salary: 1300 Euro gross Role Overview We are looking for an German-speaking Marketing Customer Support Agent to support advertisers on a digital advertising platform. This role focuses on paid campaign...

  • Marketing Customer Support Agent –German Speaker

    Há 7 horas

    Porto, Portugal Essence Coaching Group Tempo inteiro

    Marketing Customer Support Agent –German Speaker Location: Lisbon, Portugal | On-site Employment Type: Full-time Languages: German + English Monthly salary: 1300 Euro gross Role Overview We are looking for an German-speaking Marketing Customer Support Agent to support advertisers on a digital advertising platform. This role focuses on paid campaign...

  • Marketing Customer Support Agent –German Speaker

    Há 16 horas

    Porto, Portugal Essence Coaching Group Tempo inteiro

    Marketing Customer Support Agent –German Speaker Location: Lisbon, Portugal | On-site Employment Type: Full-time Languages: German + English Monthly salary: 1300 Euro gross Role Overview We are looking for an German-speaking Marketing Customer Support Agent to support advertisers on a digital advertising platform. This role focuses on paid campaign...