French Speaking Customer Service Representative | On-Site Porto
4 semanas atrás
French Speaking Customer Service Representative | On‑Site Porto at JoB Training & Coaching
Location: Porto, Portugal (On‑Site)
Job Type: Full‑time
Languages: French (Native/Fluent) & English
About The Opportunity
Are you a fluent French speaker living in the vibrant city of Porto? Do you have a passion for technology and helping people? We are looking for enthusiastic and communicative individuals to join our growing team as French Speaking Customer Service Representatives. In this role you will be the voice of a major player in the telecommunications sector, working from our modern offices in Porto, providing top‑tier support to customers, resolving their queries, and ensuring they have an exceptional experience. If you are a local candidate looking for stability and a dynamic work environment, we want to hear from you
Key Responsibilities
- Customer Assistance: Handling incoming queries via phone, email, or chat regarding telecommunication products and services.
- Problem Solving: Diagnosing technical issues, billing questions, or service disruptions and providing clear, effective solutions.
- Customer Satisfaction: ensuring every interaction ends on a positive note, building trust and loyalty with the user base.
- Data Management: Accurately recording customer interactions and technical details in the internal database.
- Continuous Learning: Staying updated on new product features, service plans, and troubleshooting procedures to provide the most accurate information.
Who We Are Looking For
- Language Skills: Native or C1/C2 level proficiency in French (excellent spelling and grammar are a must). B2 level of English for internal communication and training.
- Local Residency: Mandatory. Must currently reside within a 30km radius of Porto. This is a strictly on‑site position.
- Communication: Excellent active listening skills, empathy, ability to explain complex technical concepts in simple terms.
- Tech Savvy: Comfortable using computers, CRM software, and an interest in telecom or tech products.
- Availability: Available to work rotational shifts. Operating hours Monday to Saturday, 07:00 AM to 07:00 PM.
What We Offer
- Comprehensive Training: Fully paid training period covering all products and systems.
- Career Growth: Opportunities to advance within the company into team leadership, quality assurance, or training roles.
- International Atmosphere: Work alongside colleagues from diverse backgrounds in a multicultural environment.
- Stable Environment: Secure position within a global industry leader.
- On‑Site Culture: Collaborative office environment in Porto fostering real connections with colleagues.
Ready to Apply?
If you are a French speaker in Porto ready to take the next step in your career, apply today We are reviewing applications immediately.
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