Customer Success Representative
Há 2 dias
We're a dynamic, forward-thinking digital company committed to delivering exceptional customer experiences across Europe. Our innovative platform combines cutting-edge technology with personalized support to empower our clients and drive their success. Join our diverse team where your insights and proactive approach help shape the future of customer success.
Role Overview:
As a Customer Success Representative, you will serve as a trusted advisor to our customers, ensuring they achieve their desired outcomes and enjoy a seamless experience with our products. You will work across multiple European markets, leveraging your expertise to foster long-term relationships, drive adoption, and champion customer success initiatives. This role is primarily remote, with all necessary equipment provided, so you can work from the comfort of your own home while staying connected with our global team.
Key Responsibilities:
1. Customer Engagement: Build and maintain strong, long-lasting relationships with customers through regular communication via phone, email, and live chat.
2. Onboarding & Adoption: Guide new customers through the onboarding process and support them in leveraging our platform effectively to meet their goals.
3. Proactive Support: Monitor customer usage and feedback to identify potential issues or opportunities, proactively offering solutions and enhancements.
4. Feedback Loop: Collaborate with internal teams (Sales, Product, and Support) to relay customer insights and drive continuous product improvements.
5. Performance Tracking: Analyze customer success metrics, track progress, and report on customer health to inform strategic decisions.
6. Issue Resolution: Address customer concerns with empathy and efficiency, ensuring timely resolution while exceeding service level expectations.
Qualifications:
1. Experience: At least a year in a customer success, support, or account management role, preferably in a digital or SaaS environment.
2. Language Skills: Basic proficiency in English is required; if needed, translators or language support tools are welcome to ensure effective communication. Excellent command of Portuguese is essential, and knowledge of Spanish, Italian, or French is a plus.
3. Communication: Exceptional interpersonal and communication skills, with the ability to articulate solutions clearly and effectively.
4. Analytical Skills: Strong problem-solving abilities and a data-driven mindset to assess customer needs and drive success initiatives.
5. Technical Acumen: Familiarity with CRM systems (e.g., Salesforce, Zendesk) and a willingness to learn new digital tools.
6. Adaptability: Comfortable managing multiple priorities in a fast-paced, evolving environment, with a keen eye for detail.
This exciting opportunity is available for hiring in multiple vibrant European markets. We welcome candidates from Portugal, Spain, Italy, and France to join our global team, bringing local expertise to our international customer success strategy.
What We Offer:
1. Competitive Compensation: Enjoy a salary package reflective of your experience and market standards.
2. Remote Work & Equipment: Experience the convenience of a primarily remote work setup—with all necessary equipment provided to ensure you have a seamless and productive work environment.
3. Professional Growth: Benefit from personalized training programs, career development opportunities, and continuous learning initiatives.
4. Flexible Work Environment: Embrace a hybrid work model that balances remote work flexibility with opportunities for in-person collaboration when needed.
5. Inclusive Culture: Join a diverse team where innovation, creativity, and collaboration are at the forefront of our success.
6. Comprehensive Benefits: Access a range of wellness programs, health benefits, and employee support initiatives designed to nurture your personal and professional well-being.
How to Apply:
If you're passionate about customer success and eager to make a significant impact in a digital-first environment, we want to hear from you
Submit your resume along with a cover letter detailing your relevant experience and why you're the ideal candidate for this role.
Join us in creating lasting customer relationships and shaping the future of digital success across Europe. Apply today
#J-18808-Ljbffr
-
Customer Success Representative
52 minutos atrás
Lisboa, Lisboa, Portugal Guestcentric Co Tempo inteiroCustomer Success Representative - Lisbon OfficeWarningVacancy not publishedCompany DescriptionGuestCentric is the leading provider of cloud-based digital marketing software and services that help extraordinary hoteliers enhance their brands, drive direct bookings and connect with their customers on all digital platforms.We are extremely proud that...
-
Customer Success Representative
Há 5 dias
Lisboa, Lisboa, Portugal WE ARE META Tempo inteiroWe are seeking a skilled Customer Success Representative to join our team at WE ARE META. As a Customer Success Representative, you will be the primary point of contact for our clients, ensuring their needs are met and they receive exceptional service.About UsAt WE ARE META, we focus on building strong relationships with our clients and providing them with...
-
Lisboa, Lisboa, Portugal TN Portugal Tempo inteiroWe're excited to announce a new opportunity for a Custome r Success Representative to join our team at TN Portugal. In this role, you will be responsible for ensuring that our customers receive the best possible support and service throughout their journey with us.As a customer success representative, you will be the primary point of contact for our...
-
Customer Success Representative
2 semanas atrás
Lisboa, Lisboa, Portugal Guestcentric Co Tempo inteiroCustomer Success Representative - Lisbon OfficeWarning Vacancy not publishedCompany DescriptionGuestCentric is the leading provider of cloud-based digital marketing software and services that help extraordinary hoteliers enhance their brands, drive direct bookings and connect with their customers on all digital platforms.We are extremely proud that...
-
Customer Success Representative
Há 3 dias
Lisboa, Lisboa, Portugal TN Portugal Tempo inteiroAbout the RoleWe are looking for a highly skilled Customer Success Representative to join our Lisbon-based team. In this role, you will be responsible for delivering exceptional customer experiences to business clients through tailored support solutions. You will engage with clients to understand their needs, resolve issues efficiently, and maintain a high...
-
Customer Success Representative
2 semanas atrás
Lisboa, Lisboa, Portugal GrabJobs Tempo inteiroSocial network you want to login/join with:We're a dynamic, forward-thinking digital company committed to delivering exceptional customer experiences across Europe. Our innovative platform combines cutting-edge technology with personalized support to empower our clients and drive their success. Join our diverse team where your insights and proactive approach...
-
Customer Success Representative
2 semanas atrás
Lisboa, Lisboa, Portugal Jobtome-All Tempo inteiroA Experis está à procura de um Customer Success Representative para uma empresa internacional de referência, que está a transformar a indústria automóvel através de plataformas inovadoras de leilões, software de gestão de veículos e ferramentas avançadas de análise de mercado.Se é apaixonado por tecnologia, inovação e excelência no...
-
Customer Success Representative
Há 3 dias
Lisboa, Lisboa, Portugal GrabJobs Tempo inteiroSocial network you want to login/join with: We're a dynamic, forward-thinking digital company committed to delivering exceptional customer experiences across Europe. Our innovative platform combines cutting-edge technology with personalized support to empower our clients and drive their success. Join our diverse team where your insights and proactive...
-
Customer Success Representative
2 semanas atrás
Lisboa, Lisboa, Portugal CBT org Tempo inteiroCustomer Success Representative (Italian Speaking) Lisbon, PortugalHey there Looking for an exciting career move to sunny Lisbon? We've got something special for youWe're searching for an Italian-speaking Customer Success superstar to join our amazing team. If you love helping people and have a knack for problem-solving, keep readingWhat's in it for you?Base...
-
Italian Customer Success Representative
2 semanas atrás
Lisboa, Lisboa, Portugal TN Portugal Tempo inteiroSocial network you want to login/join with:Italian Customer Success Representative, LisbonClient:CBTalentsLocation:Lisbon, PortugalJob Category:OtherEU work permit required:YesJob Reference:2dab193db52cJob Views:4Posted:10.02.2025Expiry Date:27.03.2025Job Description:Job Title: Customer Success RepresentativeLocation: Lisbon, PortugalJob Type:...
-
Client Success Representative
Há 2 dias
Lisboa, Lisboa, Portugal Randstad Tempo inteiroJob DescriptionAs a Client Success Representative, you will play a key role in ensuring our clients' satisfaction with our services.You will be responsible for providing exceptional customer service, resolving issues, and escalating concerns to senior representatives when necessary.Your Key Responsibilities:Responding to customer inquiries and resolving...
-
Italian Customer Success Representative
2 semanas atrás
Lisboa, Lisboa, Portugal Cbtalents Tempo inteiroJob Title: Customer Success RepresentativeLocation: Lisbon, PortugalJob Type: Full-Time Overview:We are seeking passionate and detail-oriented individuals to join our team as Customer Success Representatives.In this role, you will play a crucial part in enhancing the customer experience for clients in the Italian market through exceptional service and...
-
Technical Customer Success
Há 3 dias
Lisboa, Lisboa, Portugal TN Portugal Tempo inteiroAt TN Portugal, we're dedicated to delivering exceptional customer experiences through our digital platform. As a Technical Customer Success representative, you'll play a critical role in ensuring our users achieve their online goals. You'll provide personalized support, troubleshoot complex issues, and stay ahead of the curve when it comes to new platform...
-
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroAbout the Role: We are seeking a highly motivated and customer-oriented individual to become part of our dynamic customer support team. As a customer success representative, you will be responsible for delivering exceptional support services to international clients, ensuring their needs are met and exceeded.Responsibilities: Your key responsibilities will...
-
Lisboa, Lisboa, Portugal TN Portugal Tempo inteiroTN Portugal is seeking an experienced Customer Success Representative to join our team. As a Customer Success Representative, you will be responsible for building and maintaining relationships with clients, identifying sales opportunities, and providing tailored solutions to meet their business needs.The ideal candidate will have a strong background in sales...
-
Customer Success Ambassador for Italy
1 semana atrás
Lisboa, Lisboa, Portugal TN Portugal Tempo inteiroWe are looking for an Italian Customer Success Representative who can deliver exceptional service and support to our clients. The ideal candidate should have at least one year of experience in a customer-facing role, preferably with experience in chat applications.Job Description:The Italian Customer Success Representative will provide first-level support to...
-
Italian Customer Service Representative
Há 5 dias
Lisboa, Lisboa, Portugal Customer Labs Tempo inteiroAbout the RoleWe are seeking a skilled Italian-speaking Customer Support Specialist to join our team at Customer Labs. As a key member of our customer service team, you will be responsible for handling customer inquiries related to product features, technical issues, and other questions.
-
Lisboa, Lisboa, Portugal Jobtome Tempo inteiroAbout the RoleAt Jobtome, we're seeking a highly skilled Multilingual Customer Success Representative to join our team in Lisbon. As an Account Support Specialist, you'll play a vital role in ensuring customer satisfaction through effective communication and issue resolution.As a key member of our team, your day-to-day responsibilities will include:Managing...
-
Customer Success Representative
Há 6 dias
Lisboa, Lisboa, Portugal Blu Selection Tempo inteiroAbout Our Company\Blu Selection is a dynamic organization that values innovation, teamwork, and customer satisfaction. As a representative of our company, you'll have the opportunity to work with cutting-edge technology and contribute to the success of our clients.\\Job Responsibilities\In this role, you'll be responsible for:\\Responding to customer...
-
Lisbon Based Customer Success Representative
1 semana atrás
Lisboa, Lisboa, Portugal RM Talent, LDA Tempo inteiroWe are looking for a talented Dutch speaker to join our global tech company as a customer success representative in Lisbon. In this role, you will work closely with our users to provide exceptional support via phone, chat, and email.The successful candidate will possess strong communication skills, fluency in Dutch (C2 level), and comfort in English (B2...
