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Client success associate
4 semanas atrás
Client Success Associates, Ledn is interested in hearing from you
is a global financial services company built for digital assets, helping to improve the everyday lives of Bitcoin holders while building generational wealth for the future. We offer a suite of egalitarian lending, savings and trading products to digital asset holders in over 150 countries around the world. Through our products & services, we can make a difference in the lives and futures of our clients - in real terms.
Our team at Ledn is a passionate group of individuals from diverse backgrounds. What we all have in common is an unshakeable conviction that digital assets can democratize access to the global economy and Ledn's suite of products & services can play a critical role in doing so. The core values that guide us are: act with integrity always, own it, have a passion for progress, and lead with empathy. Combining these values with our conviction make Ledn an unstoppable force in changing the world for the better. Come join us as we build, innovate and revolutionize financial services
The Opportunity:
As a Client Success Associate , you will play a critical role in providing exceptional support and guidance to our global client base. You will be the front line of communication, ensuring clients have a smooth, informed experience while using our Bitcoin-backed lending products. This is a highly cross-functional role requiring strong client relationship skills, technical curiosity, and a high sense of urgency.
About the Role:
Interact with current and prospective clients via email, phone, and video, providing product information and support across our lending and savings offerings
Deliver clear and concise responses to client inquiries to ensure a strong understanding of product functionality and
