Spanish & Galician-Speaking Customer Support Expert Streaming

Há 3 dias

Aveiro, Portugal Personalbüro U. Herrmann Tempo integral 24 000 € - 32 000 € Contrato
In this role, you will be the first point of contact for customers, helping them with account management, billing enquiries, technical issues, and questions about products and features. This is a remote position within mainland Portugal, with occasional attendance at a Lisbon hub potentially required for training, technical setup, or operational needs. Your Role
- Deliver professional, friendly, and empathetic customer support
- Assist customers with account management and billing enquiries
- Troubleshoot technical issues and provide effective solutions
- Provide accurate information about streaming products, services, and features
- Identify customer needs and resolve enquiries in a timely manner
- Maintain high levels of customer satisfaction while meeting quality and performance standards
- Communicate clearly and professionally throughout every customer interaction
- Maintain a positive and customer-centric approach
- Work within a multicultural and collaborative customer support environment
- Work on a 24/7 rotating schedule, including nights, weekends, and public holidays