Technical Support
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- Manage user access and permissions across e‑commerce platforms and digital catalog systems;
- Set up and update customer profiles, ensuring correct data and system access;
- Coordinate and process product return requests according to defined workflows;
- Execute account closures and service cancellations in relevant applications;
- Assess incoming requests and resolve issues using a centralized ticketing tool;
- Monitor, prioritize, and document support cases to ensure smooth processing;
- Maintain system data integrity through regular checks and updates;
- Act as a liaison between internal teams such as sales, field service, and master data;
- Optionally support inbound hotline inquiries and translate them into actionable tickets;
- Contribute to continuous improvement by ensuring accuracy, compliance, and service quality. Perfil ideal
- Fluency in German and English, both written and spoken;
- Previous experience in customer service or e-commerce support is an advantage;
- Strong communication and problem-solving skills;
- Ability to handle multiple tasks and prioritize effectively;
- Familiarity with e-commerce platforms and tools is preferred;
- Customer-focused mindset with attention to detail. Vantagens
- A great opportunity for career growth.
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