Customer Care Manager

2 semanas atrás


Lisboa, Lisboa, Portugal Agicap Tempo inteiro
WHO IS AGICAP?

Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.

Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid.

Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points.

Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide.

To help us get there we have raised 3 rounds of funding so far, totaling $121 million, with prestigious VC funds including Greenoaks, Partech, and BlackFin.

These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe. We are now over 500 people.

We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure

Your mission:

In collaboration with the Customer Success, Sales, Product, and Tech teams, your mission will be to enhance customer satisfaction and relationships.

You will be responsible for:

1. Monitoring customer requests through online chat
2. Qualifying and prioritizing requests to ensure they are handled as efficiently and quickly as possible (30 to 50 requests per day)
3. Supporting and training various users
4. Ensuring smooth information flow with the rest of the CS team
5. Managing daily relationships with users to turn our clients into true ambassadors and reduce churn
6. Contributing to the improvement of our processes and organization
7. Enriching our content to assist users (FAQ)
8. Participating in product improvement in collaboration with the Tech and Product teams
9. Supporting organic growth among our clients by qualifying upsell opportunities through online chat requests
10. Eventually, contributing to the training of new Customer Care Managers by becoming their coach

What makes our job beautiful:

The diversity of challenges encountered and our interlocutors. From prospects to experienced platform users, we respond to and support each client regardless of their needs (technical issues, guidance on using Agicap, advice, etc.).

Moreover, the position may eventually lead to numerous opportunities for advancement within Agicap, making it an excellent entry point into the rapidly growing FinTech industry.

What we are looking for:

- You have at least a Bachelor's degree or a BBA ideally in management, finance, audit, or accounting.
- You enjoy helping clients and ideally have some experience in B2B customer relations.
- You thrive on solving problems in challenging situations and finding solutions when needed.
- You can manage multiple tasks and changing priorities within tight deadlines.
- You have an excellent level of French and are able to lead full business conversations.
- You are curious and quick to learn.
- You have excellent oral and written communication skills and are eager to communicate with clients.
- You enjoy debating, persuading, and selling.
- You have a team spirit and a desire to share your knowledge.
- You are ambitious and drawn to the startup mentality.

What we offer:

- A competitive salary package
- A key moment to join a fast-growing startup and contribute to the creation of our new international hub (opened in April 2023)
- A beautiful office in the heart of Lisbon, right in one of Europe's top rising tech hubs
- Great opportunities to advance your career within a fast-growing international company
- Daily challenges working with SME executives and CEOs
- A highly entrepreneurial environment that is empowering, educational, and offers a lot of autonomy
- A vibrant and passionate work atmosphere with a true team spirit to help Agicap grow internationally
- A fun, energetic team where we celebrate with regular afterworks, team building events and global seminars with all Agicapians
- Daily lunch allowance, health insurance, transportation reimbursement and state-of-the-art work equipment

HOW DO YOU BECOME PART OF THE TEAM?

Our interview process takes an average of 2 weeks and generally consists of:

1. First meeting with the Talent Acquisition team
2. A role play or case study with the respective department
3. Final round with management (and sometimes C-level decision-maker)

A transparent and fast process is a top priority for us - we therefore endeavour to respond to all applications within 48 hours.

At Agicap, we believe that true innovation thrives in an environment where everyone feels valued and included. We're committed to building a diverse team that reflects the variety of perspectives in our world. If you're excited about this role but don't meet every requirement, don't let that stop you from applying—we want to hear from you We welcome applications from all backgrounds. Join us in creating a workplace of inclusiveness.

See you soon, your Agicap Lisbon team
#J-18808-Ljbffr
  • Fleet Care Manager

    Há 6 dias


    Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

    The role of Fleet Care Manager - Lisboa involves managing the entire lifecycle of our camper vans. From preparation to maintenance, you will be responsible for ensuring that our vehicles meet the highest standards of quality and safety. As a Fleet Care Manager, you will work closely with our team to develop and implement strategies that drive business growth...


  • Lisboa, Lisboa, Portugal Agicap Tempo inteiro

    WHO IS AGICAP?Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and...

  • Customer Care Manager

    2 semanas atrás


    Lisboa, Lisboa, Portugal Agicap Tempo inteiro

    WHO IS AGICAP?Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and...

  • Customer Care

    2 semanas atrás


    Lisboa, Lisboa, Portugal Agicap Tempo inteiro

    .WHO IS AGICAP?Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years.GP Bullhound has ranked us as the next most likely unicorn in Europe.Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and...

  • Customer Care

    2 semanas atrás


    Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

    Are you a Norwegian speaker looking for your next career move as a Customer Care?Are you a communicative person? Can you understand the importance of delivering the best customer service? Then, you are the perfect match for this job opportunityIn this role, you will work closely with a large, global operating company. Also, you will be part of our...

  • Customer Care Expert

    1 dia atrás


    Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Role Overview:The Dutch Customer Care Specialist plays a pivotal role in ensuring seamless customer interactions across various channels. With excellent communication skills and product knowledge, you will effectively troubleshoot and resolve customer issues while fostering long-term relationships.Key Responsibilities:As a key member of our team, your duties...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    **About the Role**We are seeking an International Customer Care Specialist to join our team in Lisbon. As a Customer Service Agent, you will play a critical role in delivering top-notch support and care to our customers. **Key Responsibilities**Your key responsibilities will include:Providing excellent customer support and care through multiple...


  • Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

    About This OpportunityWe are seeking a highly skilled Remote Customer Care Professional to join our team at GrabJobs in Braga, Portugal. The successful candidate will be responsible for providing exceptional remote customer care to Danish-speaking clients.The ideal candidate will possess strong communication skills, both verbal and written, with a...


  • Lisboa, Lisboa, Portugal Taskus Llc Europe. Tempo inteiro

    .It started with one ridiculously good idea - Create a different breed of BPOWe at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world – that's what it takes to get there.If that's...


  • Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    As a Customer Care Professional at Catawiki, you'll be part of a dynamic team dedicated to delivering exceptional customer experiences. Your main goal will be to engage and delight our customers by solving complex challenges and managing disputes and complaints in a patient and empathetic way.You'll work closely with our Sales and Expert teams to improve the...

  • Customer Care

    2 semanas atrás


    Lisboa, Lisboa, Portugal Adecco Prestação de Serviços, Lda Tempo inteiro

    Estamos de momento a recrutar Customer Care (M/F) na zona de Lisboa.As funções serão as seguintes:1. Análise, preparação e organização de documentação inerente ao departamento bem como apoio na linha de atendimento telefónico;2. Tarefas administrativas.Necessitamos que tenhas:1. Experiência em Backoffice ou Administrativo de Apoio ao Cliente;2....

  • Customer Care Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

    .Social network you want to login/join with:Customer Care Specialist (German Speaker), LisbonClient:Blu SelectionLocation:Lisbon, PortugalJob Category:OtherEU work permit required:YesJob Reference:a33a7fa36b75Job Views:13Posted:23.01.2025Expiry Date:09.03.2025Job Description:Do you want to be a part of the most well-known Corporates like Nike, Microsoft...

  • Customer Care Advisor

    2 semanas atrás


    Lisboa, Lisboa, Portugal Eugenia Talent Tempo inteiro

    About the job (German) Customer Care AdvisorType of position:Full-time positionKey languages:Fluent level of GermanProficiency in EnglishSector:Customer ServiceAbout our Client:Would you like to work with one of the most multicultural companies? If you are looking for a new challenge in sunny Lisbon and want to become a customer service superstar, this role...

  • Customer Care Specialist

    3 semanas atrás


    Lisboa, Lisboa, Portugal Taskus Llc Europe. Tempo inteiro

    It started with one ridiculously good idea - Create a different breed of BPO We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world – that's what it takes to get there. If...


  • Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

    Customer Care Opportunity in LisbonWe are seeking a highly motivated and skilled Customer Care Advisor to join our team in Lisbon. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients.Key Responsibilities:Provide high-quality customer service via phone, email, and chatResolving customer...


  • Lisboa, Lisboa, Portugal NordicJobsWorldwide Tempo inteiro

    NordicJobsWorldwide is looking for a skilled Multilingual Customer Care Expert to join our team in Riga, Latvia. As a member of our customer service team, you will be responsible for handling customer inquiries and providing exceptional support.About the JobThis role requires strong computer skills, the ability to navigate multiple systems efficiently, and a...


  • Lisboa, Lisboa, Portugal Patrique Mercier Recruitment Tr Tempo inteiro

    Patrique Mercier Recruitment Tr is looking for a talented Portuguese Speaking E-Cig Customer Care professional to join our team. In this exciting role, you will be responsible for delivering exceptional customer care to Portuguese-speaking clients. Key Responsibilities Deliver world-class customer care to Portuguese-speaking clients. Address customer...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Do you want to be a part of the most well-known Corporates like Spotify, Microsoft etc.and take care of their customers' needs while doing an abroad experience?If you ever dreamed of living in a beautiful, dynamic city with more than 300 days of sun per year, this is your sign to come to Lisbon.Once you arrive you will feel the good vibes that this place...


  • Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

    Are you looking for a new opportunity in Portugal? We are seeking passionate individuals to join our customer support team as Portuguese customer care professionals. As a customer service representative, you will be responsible for providing exceptional support to our clients and ensuring their needs are met.About the JobAs a Portuguese customer care...

  • Customer Care

    Há 5 dias


    Lisboa, Lisboa, Portugal Grabjobs Tempo inteiro

    Social network you want to login/join with:Customer Care - Multilingual (Flemish, French, English Speaker) based in Lisbon, LisboaClient: [Client Name]Location: Lisboa, PortugalJob Category: OtherSalary: $0-0/monthlyEU work permit required: YesJob Views: 5Posted: 25.01.2025Expiry Date: 11.03.2025Job Description:About Powerdot:At Powerdot, we believe charging...