French-speaking Customer Support Agent – Remote
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Location:
Remote (first week of onboarding on-site in Athens, Greece) Work Model: Remote Schedule: Rotating shifts
About the Role
We are looking for a French-speaking Customer Support Agent to join an international team working remotely. You will support customers of a leading global financial services brand via phone, chat and email, helping them with a wide range of card-related queries. You will start with frontline support (phone and chat in French) and gradually expand into back-office tasks such as email and social media support.
Key Responsibilities
- Provide support for financial products and services via phone, chat and email
- Handle common inquiries such as lost or stolen cards, card benefits, rejected purchases and balance checks
- Start with frontline support (phone or chat in French), then move on to back-office tasks including email support, inbound communication and social media support
- Log and track all customer interactions accurately in the CRM system
- Work efficiently with approx. 10 client tools, handling 10-20 cases per day
- Meet quality and performance targets (service level, handling time, customer satisfaction) Requirements
- Native-level or C1 French
- B1 English (needed for training and client tools)
- Minimum 2 years of experience in a call center environment
- Experience in financial services support is a strong advantage
- Advanced written communication skills
- Good PC skills and strong multitasking ability
- Availability for rotating shifts, including some weekends and nights
What We Offer
- 8-month contract
- 2-week onboarding (first week on-site in Athens)
- Relocation support
- Performance-based productivity bonus
- Salary increases over time
- Remote work with the flexibility to work from your preferred location
- Multicultural environment with career growth
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