.NET Operate/ Support Lead

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The .NET Operate/ Support Lead activity:

- Responsible to deliver the Incident, Service Req, Change, Problem, Preventive & Corrective action Management services and Enhancement Services for applications in scope of the contract
- Work allocation and provide guidance to Operate team (technical / process etc.,)
- Follow up with Operate teams to identify and resolve problems with the Local applications
- Vendor coordination in the case of application issues and upgrades e. SLA / KPI management and reporting related to Operate services
- Provide timely communication to users, Country IT and Shared Country Lead regarding all aspects of the Operate services
- Ensure provision of application and related business process specific input & assessment to assist the Incident Management Team when drafting major outage communications to the relevant business users
- Identify and implement service improvement opportunities

Job description:

Start date:

from 21st July 2025

The role

The .NET Operate/ Support Lead activity:

- Responsible to deliver the Incident, Service Req, Change, Problem, Preventive & Corrective action Management services and Enhancement Services for applications in scope of the contract
- Work allocation and provide guidance to Operate team (technical / process etc.,)
- Follow up with Operate teams to identify and resolve problems with the Local applications
- Vendor coordination in the case of application issues and upgrades e. SLA / KPI management and reporting related to Operate services
- Provide timely communication to users, Country IT and Shared Country Lead regarding all aspects of the Operate services
- Ensure provision of application and related business process specific input & assessment to assist the Incident Management Team when drafting major outage communications to the relevant business users
- Identify and implement service improvement opportunities

Who are we looking for͏

- Proficient in language Portuguese and good communication with the Business users
- Technical skills required include, but are not limited to the following: .NET, SQL Server, SSIS, ETL
- Should have Good Team Management, Stakeholder, Reporting and leadership skills.
- Strong ITIL Knowledge and process implementation experience required.
- Disaster Recovery and Business continuity experience.
- Manage Weekly and Monthly Service review reporting to the customer and stakeholders.
- Risk Management & Escalation handling experience.
- Interact with customers on reported issues and manage customer expectations
- Communicate with other parts of the team and third-party suppliers to ensure business needs are met, for example (but not limited to) the triage and management of tickets and coordination of the upgrade of third-party software.

Mandatory Skills: .NET .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Seniority level

- Seniority level

Mid-Senior level

Employment type

- Employment type

Full-time

Job function

- Job function

Information Technology
- Industries

IT Services and IT Consulting

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