Application Support French Speaker

3 semanas atrás


Lisboa, Portugal HCLTech Tempo inteiro

Application Support French Speaker

This Role is to provide support for all Client Content Management products and services, including customer installed, hosted by Client, or SaaS delivery. Support is provided for both newly launched products as well as mature products.

Your Role & Responsibilities

- First point of contact, via phone/portal, for customer with questions or issues with Client’s tools.

- Work high priority technical incidents and critical outages.

- Troubleshoot Issues before advancing it to engineering

- Answer questions regarding product functionality and usage

- Produce content creation for KB articles

- Provide timely response/resolution to meet customer SLA’s.

Qualifications & Experience

Server Operating Systems experience included but not limited to (installation, basic configuration and administration prefer Windows Server Certification).

- Microsoft Windows Server (2012, 2016, 2019)

- Microsoft Windows 8.1 and 10

- Virtual Server Environments (VMWare and Microsoft Hyper‑V)

- IIS 7.5 and higher

- Apache 2.2.x and higher

Network related protocols (basic configuration and administration).

- LDAP – Microsoft Active Directory Domain Services (basic administration)

- Required Language Thresholds:

- French (C2: Native‑Level Fluency)

Nice to have:

- Experience in and knowledge of the Enterprise Content Management (ECM) applications with essential understanding of document management and image-based workflows.

- Internet standard: XML, webservices Rest, SOAP

- SMB and TWAIN Scanning (installation and basic configuration)

- ClientConnectKey | ClientScanning Application

- Autonomy Software

- IDOL 10.x

Why Us

- Permanent contract

- Private health and life insurance from day one in the company

- Working hours: Monday to Friday, day shifts

- Hybrid model

- Meal allowance on card/voucher

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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