Systems Administrator | Lisbon
3 semanas atrás
IT Recruiter Specialist at Randstad Portugal
Randstad operates in Portugal and worldwide as a leader in the field of human resources across various sectors of activity.
The Digital division focuses exclusively on the IT sector, offering unique opportunities for professional development.
We are seeking an experienced Corporate Systems Administrator to be the backbone of our communication, collaboration, and customer support infrastructure. If you are an expert in managing and optimizing essential SaaS platforms like Zendesk, Microsoft 365, RingCentral, and Duo Security, and you love solving problems efficiently, we want to meet you
This role is critical for ensuring the stability, security, and performance of the systems that support our global teams and our daily customer interactions.
Your Daily Challenge:
Your focus will be on the Administration, Configuration, and Optimization of our core corporate systems:
- Zendesk: Customize workflows, automations, and business rules to maximize customer support efficiency.
- Microsoft 365 (M365): Manage the tenant, including Exchange Online, Teams, SharePoint, and OneDrive, ensuring collaboration and security.
- RingCentral: Manage call routing, IVR configurations, and reporting dashboards.
- Duo Security: Maintain MFA configurations and device management policies.
- Manage User Provisioning and access controls (IAM/SSO) to ensure security and compliance (GDPR, PCI).
- Provide excellent Tier 2/3 Support and document solutions.
What We Expect From You:
- 4-6 years of experience as a Systems or Application Administrator in a corporate IT environment.
- Solid, hands‑on experience managing and configuring Zendesk, RingCentral, Microsoft 365, and Duo Security.
- Strong understanding of Identity and Access Management (IAM), MFA, and SSO principles.
- Proven ability to troubleshoot and manage multiple priorities in a dynamic environment.
- Familiarity with SaaS administration, API integrations, and ideally, scripting (PowerShell, Python, etc.).
Preferred Qualifications: Microsoft 365 or Zendesk Admin certifications, and knowledge of platforms like Okta, Slack, or Jira, as well as ITIL principles.
What We Offer:
- An excellent work environment with the opportunity to create a real impact in the world.
- A truly high‑tech company with a flat, politics‑free structure.
- Continuous professional development opportunities.
- A salary compatible with the level of proven experience.
Ready to ensure our corporate systems run flawlessly? Apply today
Seniority level
- Mid‑Senior level
Employment type
- Full‑time
Job function
- Information Technology
Industries
- IT Services and IT Consulting
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