Flemish & French-speaking Team Leader – Lisbon, Portugal

Há 7 dias
Lisbon, Portugal CloserHire Tempo integral
Hiring now: Flemish & French-Speaking Team Leader – Customer Service — Lisbon, Portugal. Flemish required. 1550€ x 14. Check you qualify first Fully bilingual in Flemish and French, with the ability to communicate fluently and confidently in both languages Good command of English (B2 level or above) Previous experience in a Team Leader, Supervisor, Senior Agent, or similar BPO/Customer Service role Strong leadership, coaching, and people-management skills Good understanding of customer service KPIs and performance management Excellent communication and problem-solving abilities If those line up, the rest is worth your time. Who the employer is Closer Hire is partnering with a leading international customer experience provider to recruit a Flemish & French-speaking Team Leader for a BPO operation. This is a great opportunity for an experienced customer service professional ready to take ownership of a team, drive performance, and create a positive working environment. You'll coach and develop your team while ensuring excellent service, strong results, and consistent achievement of operational targets across both Flemish and The work The role centres on lead, motivate, and support a team of Customer Service Representatives, monitor individual and team performance against KPIs, quality standards, and service targets, provide regular coaching, feedback, and performance reviews, support agents with escalated or complex customer cases, identify performance gaps and create effective improvement plans, and manage daily operations, attendance, scheduling, and workload distribution. Pay 1550€ x 14 Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is well above monthly × 12, which is worth working out before you compare it to an offer at home. Included 14 Salaries a Year €150 Language Bonus Benefits Alongside the salary you get competitive remuneration package, stable full-time employment, opportunity to lead and develop a multilingual customer service team, professional onboarding and ongoing management training, career progression within an international organization, dynamic and multicultural working environment, employee benefits and wellbeing initiatives, and continuous learning and professional development opportunities. Portugal Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto. Closer Hire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.

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