Customer Support Agent

Customer Support Agent (Italian-speaking) - POS System Solutions

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Job Title: Customer Support Agent (Italian-speaking) - POS System Solutions

Job Description

Experience the power of a game-changing career

Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. We're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

If you're looking to grow and be inspired, as a Customer Support Agent in Porto, Portugal you will ensure that performance goals are met across all operations. You will fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. Furthermore, you'll have an active part in ensuring client guidelines and promoting service improvements provided to all users.

Career growth and personal development

We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What you will do in this role

As a Customer Support Agent, you will:

1. You are the voice of our company – the direct link to our customers.
2. Take care of our Italian-speaking customers by phone, email, chat, and social media channels.
3. Support our merchants for all questions and inquiries about our product and service.
4. Work on the optimisation of all processes related to our customers to constantly increase the happiness of our merchants.
5. Collaborate with other departments, for example, Sales and Marketing.
6. Be part of an international and multilingual team.

Your qualifications

Concentrix is a great match if you:

1. Are fluent, verbal and written in Italian (C1).
2. Have an advanced level of English (B2).
3. Possess strong communication skills: approachable, patient, and customer-oriented.
4. Have a high level of empathy: providing excellent, customer-friendly service is your top priority.
5. Can manage escalation processes and resolve complex issues.
6. Have prior experience in customer support.
7. Are familiar with omnichannel support (phone, chat, e-mail) and can work with many tools at once.
8. Have a problem-solving mindset, curious and persistent in resolving issues.
9. Are well-organized and able to stay calm under pressure.
10. Are proficient in using a smartphone, tablet, and computers.

If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.

What's in it for you

In this role, we offer benefits that help you support your unique lifestyle:

1. Full-time with indefinite contracts (negotiable depending on your experience and our client's needs).
2. Competitive salary and performance bonus.
3. Work in a central location in Porto, Portugal.
4. Bring-a-friend (referral) bonus opportunities.
5. Full paid training on the company and the project you'll be working on.
6. Career development programs, specialized courses, and language classes.

Experience the best version of you

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Location: PRT Porto - Avenida Sidonio Pais Nº 93

Language Requirements: English (Required), Italian (Required)

Time Type:

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