Business Analyst
1 semana atrás
ServiceNow Business Analyst - FREELANCE
Location - Portugal
Rate - €250/€300 per day
Hybrid - 3 days remote/2 days on site (Porto/Lisbon)
Language - Portuguese and English fluently
For our client we are seeking an experienced
Senior ServiceNow Business Analyst
to support application maintenance and ongoing projects for a long-term engagement.
This role plays a critical part in bridging the gap between business stakeholders and the ServiceNow development team, ensuring solutions are aligned with business needs, ITIL best practices, and platform capabilities.
Key Responsibilities
Work closely with business stakeholders to
gather, analyse, and document ServiceNow requirements
Support
application maintenance , including: Operational support, Corrective maintenance, Evolutionary enhancements, Project-based initiatives
Analyse existing processes and workflows, identifying
gaps, inefficiencies, and improvement opportunities
Recommend and help implement
best practices
for: Incident Management, Problem Management, Change Management, Asset Management
Ensure all solutions are
aligned with ITIL principles
and organisational policies
Act as the primary
liaison between business users and the ServiceNow development team
Required Skills & Experience
5+ years' experience
as a Business Analyst working hands-on with
ServiceNow
Strong, end-to-end knowledge of the
ServiceNow platform
Proven experience with
ITSM and CSM
Solid understanding of
ITIL
processes and frameworks
Excellent stakeholder management and communication skills
Are you or anyone you know ready for a new project?
Then get in touch with me on here or via email - Liam.reid@pertemps-erp.com
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