French Customer Service Agent in Lisbon

4 semanas atrás


Lisboa, Portugal BOROLEO Tempo inteiro

Overview

Join to apply for the French Customer Service Agent in Lisbon role at BOROLEO

Are you ready to live and work in one of Europe’s most beautiful cities? Join a dynamic team in sunny Lisbon and help customers from all over the world Whether you're solving problems or answering questions, you’ll make a real difference every day — all while enjoying the culture, food, and ocean views Portugal has to offer. Let your career grow where the sun always shines

What You’ll Do

- Support customers by phone, email, and chat

- Answer questions about bookings, sales, and complaints

- Handle sensitive cases with care and professionalism

- Create, change, or cancel flight reservations

- Support ticket operations: issue, modify, cancel

- Share accurate info in real-time to help customers decide

- Deliver positive, memorable service

- Listen actively and give personalized solutions

What We’re Looking For

- Fluent in French, both written and spoken

- Good English skills (B2 level)

- 6+ months experience in customer service (required)

- Experience in tourism/travel is a big plus

- Great communication, empathy & teamwork

- Knowledge of GDS tools (Sabre, Amadeus, Galileo) is an advantage

- Flexibility to work in shifts

What We Offer

- New and modern office

- Full training to help you succeed

- Relocation support (if applicable)

- Inter-company mobility to work at any of our sites around the world

- Private health insurance, free after six months

- Competitive wages (14 monthly payments per year) + bonus

Location

Lisbon, Portugal

Seniority level

Entry level

Employment type

Full-time

Job function

- Other

Industries

- Legal Services

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