French Customer Service Agent in Lisbon
4 semanas atrás
Overview
Join to apply for the French Customer Service Agent in Lisbon role at BOROLEO
Are you ready to live and work in one of Europe’s most beautiful cities? Join a dynamic team in sunny Lisbon and help customers from all over the world Whether you're solving problems or answering questions, you’ll make a real difference every day — all while enjoying the culture, food, and ocean views Portugal has to offer. Let your career grow where the sun always shines
What You’ll Do
- Support customers by phone, email, and chat
- Answer questions about bookings, sales, and complaints
- Handle sensitive cases with care and professionalism
- Create, change, or cancel flight reservations
- Support ticket operations: issue, modify, cancel
- Share accurate info in real-time to help customers decide
- Deliver positive, memorable service
- Listen actively and give personalized solutions
What We’re Looking For
- Fluent in French, both written and spoken
- Good English skills (B2 level)
- 6+ months experience in customer service (required)
- Experience in tourism/travel is a big plus
- Great communication, empathy & teamwork
- Knowledge of GDS tools (Sabre, Amadeus, Galileo) is an advantage
- Flexibility to work in shifts
What We Offer
- New and modern office
- Full training to help you succeed
- Relocation support (if applicable)
- Inter-company mobility to work at any of our sites around the world
- Private health insurance, free after six months
- Competitive wages (14 monthly payments per year) + bonus
Location
Lisbon, Portugal
Seniority level
Entry level
Employment type
Full-time
Job function
- Other
Industries
- Legal Services
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