Customer Advisor

2 semanas atrás

Lisboa, Portugal Speakit Tempo inteiro

23 hours ago Be among the first 25 applicants

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Do you want to live a rewarding career, on behalf of the world's most exciting brands? Join our client's multicultural team and make a real impact on our client's business every day. We are looking for a Technical Support Advisor to provide excellent customer support, maintaining quality & improving performance daily. If you love helping others and have a natural curiosity, we are a perfect match. Grow with our client, showcase your skills, build your career, and enjoy working in a people-focused global company.

Responsibilities:

As a French Speaking Advisor, your responsibilities include:

- Assist viewers via phone and/or chat with various queries
- Provide account and application support, especially regarding software functionality
- Offer technical support and troubleshoot system configurations and network settings
- Respond accurately and promptly to viewer inquiries

Requirements:

To be selected as a French Speaking Advisor, you should have:

- Native-level proficiency in French (written and oral) and fluent English (B2)
- A passion for entertainment and media
- Excellent communication skills, empathy, team spirit, and customer focus
- Familiarity with digital streaming services and devices
- Eligibility to work in Portugal, either with an EU passport or valid work permit

Benefits:

- Competitive compensation package (14 monthly payments plus bonus)
- Monthly meal allowance via voucher card
- Private health insurance
- Personal and career development programs with mentoring
- Opportunity to work in a multicultural environment with over 75 nationalities
- Modern amenities, discounts, free medical appointments, social activities, and internal events
- Potential for inter-company mobility worldwide
- Base salary: €895 gross/month over 14 months
- Performance bonus: €100 gross/month (12 payments/year)
- Transport allowance: €20/month
- Meal allowance: €7.23/day
- Company-provided accommodation for €280/month (bills included), available to international candidates

Additional Details:

- Seniority level: Entry level
- Employment type: Full-time
- Job function: Customer Service
- Industries: Healthcare, Non-profit, Government

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