Application Support | French Speaker
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- DECSKILL TALENT, through which we provide our clients with an extension to their IT teams;
- DECSKILL BOOST, through which we provide our client with software development models to increase capacity and optimize Time-to-Market, where we create and manage teams that deliver according to their needs, at the desired speed;
- DECSKILL CONNECT, through which we provide our client with consulting services, as well as the implementation and management of information technology infrastructures. Our practice results in the creation of value for our customers, either by delivering qualified and value-added services, or through highly qualified and motivated professionals, as well as technology solutions that allow us to operate and transform the business of our customers. Responsibilities
- Assist FO and MO users (our clients) in their day to day work, troubleshooting issues and designing workarounds to reduce incidents and problems faced during the day.
- Perform the fist level of incident investigation.
- Act as single point of contact for any users related topics and coordinate different actors when addressing transversal issues.
- Understand business issues and business impacts.
- Continuous training on Business knowledge to keep service level on top. Requirements
- SQL Server /Oracle and Sybase.
- Investment finance knowledge (eg, Derivatves, Money Market products).
- Kibana.
- Grafana.
- ServiceNow/ticketing tools.
- Fluency in English.
- Fluency in French. If you’re interested in this job please send your CV to cesaltina.abreu@decskill.com with reference "CA/ApplicationSupport". Thank You. Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being
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