Tech Support Specialist with Dutch – eMobility

Location: Hybrid (Lisbon Area)

Workload: Full-Time

Training is 100% on-site for the first 30 days in Corroios. Attendance is mandatory.

Position Overview

We are currently looking for a Tier 1 Technical Support Specialist fluent in Dutch to join a growing support team in the eMobility sector.

This is a strong opportunity for professionals who are tech-oriented, customer-focused, and ready to support users of a global electric vehicle charging platform.

Job Summary

As a Level 1 Technical Support Specialist in our eMobility call center, you will be the first point of contact for customers experiencing issues with EV charging stations. Your mission is simple and critical: resolve issues fast, minimize downtime, and deliver a high-quality customer experience.

You will handle basic troubleshooting, escalate complex cases, and support the smooth operation of EV charging infrastructure.

Main Responsibilities

- Handle customer inquiries via phone, email, and chat related to EV charger functionality, connectivity, and usage
- Perform first-level diagnostics (power status, network connectivity, user interface issues)
- Guide customers through standard troubleshooting steps (resets, cable checks, app configurations)
- Escalate unresolved or complex issues to Tier 2 support or field service teams with clear documentation
- Contribute to knowledge base improvements and operational efficiency
- Prioritize cases according to SLAs, warranty status, and issue criticality
- Accurately log all interactions and technical findings in the ticketing system (e.g., MS Dynamics 365 Customer Service)
- Identify and report recurring technical issues to support trend analysis and product improvements
- Stay up to date with EV charger models, firmware updates, and support procedures
- Ensure compliance with safety and operational standards during all remote interactions

Candidate Profile

- Fluency in Dutch
- Good command of English
- High school diploma or equivalent (technical education or certifications are a plus)
- Experience in customer-facing technical support (call center, technical helpdesk, or eMobility preferred)
- Basic understanding of electrical systems, IoT devices, and network troubleshooting (Wi-Fi, Ethernet, SIM-based connectivity)
- Familiarity with EV charging standards (Type 2, CCS, OCPP) is an advantage
- Strong communication skills, able to explain technical concepts to non-technical users
- Comfortable using CRM and ticketing systems
- Availability for shift-based work, including weekends and holidays
- Experience handling multiple support channels (chat, email, voice, back office) is a plus
- Hybrid work readiness and residence in the Lisbon area

Work Schedule

- Rotating shifts to ensure 24/7 coverage
- Monday–Friday (08:00–17:00): on-site
- All other shifts: remote

Compensation & Benefits

- Base salary: €950 gross/month
- Language allowance: €400/month
- Meal allowance: €10.20/day worked (up to €224.40/month)
- Transport allowance: €40/month
- Fully paid training
- Performance-based bonuses and allowances
- Health insurance after 30 days

Why Apply?

- Join a fast-growing company in the customer experience and eMobility space
- Work with a global technology brand
- Receive structured training and real career progression opportunities
- Benefit from a competitive compensation package and hybrid work model

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