IT Service Portfolio Manager

2 semanas atrás

Amadora, Lisboa, Portugal Phiture Tempo inteiro
Job Description:

At Siemens, we build technology solutions to shape the world we live in. We transform industries and societies by combining the real and digital worlds.

Our Mission:
  • Maintain and manage an assigned portion of the Siemens IT Service Portfolio.
  • Supervise the lifecycle of IT services and service offerings.
  • Ensure portfolio compliance with Siemens service design criteria and service offering guidelines.
  • Coordinate the cooperation and buy-in of stakeholders like value center heads, service owners, and service managers, to ensure data compliance, accuracy, and currency.
  • Manage data relationships towards neighboring data domains, e.g. towards budgeting or underpinning contracts.
  • Drive end-to-end service integration and impact management by ensuring documentation of dependencies between IT services and between IT services and IT applications.
  • Pinpoint portfolio inconsistencies and underlying issues through reporting and data analysis.
  • Drive portfolio management related process and tooling improvement.
  • Provide portfolio management related support and guidance.
  • Act as operational escalation contact for process related questions.
  • Collaborate with respective management, e.g. to resolve escalations.
Requirements:
  • You have at least 2 years of professional experience in IT portfolio management, IT service management, or an equivalent familiarity with IT services and applications.
  • You have analytical skills to analyze data, data structures, and draw conclusions.
  • You have a strong desire to detect optimization potential and act upon it.
  • You have strong communication skills both verbal and written. Advanced proficiency in the English language is mandatory.
  • You have the ability to build long-term relationships with internal colleagues and external providers.
  • You are a team player and enjoy working in an international and cross-functional team.
  • You also have the ability to work independently and take decisions where necessary.
  • You have a passion for customer service.
  • You may have experience with IT outsourcing, IT contracting, service level and KPI definition.
  • You may have experience of working in a ServiceNow environment.
  • ITIL certifications are a plus.

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