(French & English) Helpdesk Technician

4 semanas atrás


Oeiras, Portugal Eugenia Talent Tempo inteiro

Overview

About the job (French & English) Helpdesk Technician

Full-time position in IT / Helpdesk. Our client is a French company, a leader in the customized assistance industry. The role focuses on IT & CRM solutions, delivering excellent and professional service.

Responsibilities

- Manage the communication with all external suppliers
- Ensure compliance in terms of SLAs
- Implement and inform partners of the new versions of the contact center solutions
- Handle and escalate incidents through the ticketing system and inform internally about potential impact
- Work closely with the CRM Product team and the business teams to define and implement new contact center solutions (e.g., voice, SMS, chat and WhatsApp)
- Provide improvement ideas to grow the operations performances
- Help design, build and implement the omnichannel project
- Support transitions and assist the omnichannel transformation
- Stay up to date on specific topics and participate in benchmarks (workforce management, asynchronous chat, WhatsApp push)

Requirements

- Excellent communication skills in English (French is preferable)
- At least 3 years of experience working in a contact center environment
- Able to multi-task, be proactive and have good time management
- Strong knowledge of contact center specifics (IVR management, channel automation, call distribution, etc.)
- Technical mind and problem-solving skills

Benefits

- Attractive salary
- Permanent contract
- Health insurance
- Meal allowance
- Transport subsidy
- Great office space in Oeiras (with good public transport access)

The Process

1. Submit your application and don’t forget to send an updated CV
2. Get a call by our Recruitment Specialist
3. Start your interview process
4. Get selected
5. Start your journey

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