Guest Relations Officer
2 semanas atrás
Qualifications:
- SHIPBOARD Employment type.
- Ability to speak English clearly, distinctly and cordially with guests.
- Ability to speak additional languages preferably Spanish, Portuguese, Italian, French or German (Conversational Proficiency).
- 2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel.
- Guest services shipboard experience is an advantage.
Essential duties and responsibilities:
- Maintains a constant presence of professionalism and emergency preparedness within stateroom services, supporting the operation in resolving elevator and ADA alarms, being the brand voice of the ship and Guest Relations for external calls and providing impeccable quality of personalized service to internal and external guests and crew alike
- Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening
- Championing strong administrative skills, taking periodic metrics of data such as guest counts, call volume, call content and guest and crew call behavioral analysis
- Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools
- As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following service philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.
-
JR Guest Relations Officer
2 semanas atrás
Lisbon, Portugal Celebrity Cruises Tempo inteiroThe Junior Guest Relations Officer owns each guest interaction, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Junior Guest Relations Officer is the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every...
-
JR Guest Relations Officer
2 semanas atrás
Lisbon, Portugal Celebrity Cruises Tempo inteiroThe Junior Guest Relations Officer owns each guest interaction, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Junior Guest Relations Officer is the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every...
-
JR Guest Relations Officer
2 semanas atrás
Lisbon, Portugal Celebrity Cruises Tempo inteiroThe Junior Guest Relations Officer owns each guest interaction, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Junior Guest Relations Officer is the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every...
-
Jr guest relations officer
2 semanas atrás
Lisbon, Portugal Celebrity Cruises Tempo inteiroThe Junior Guest Relations Officer owns each guest interaction, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Junior Guest Relations Officer is the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every...
-
JR Guest Relations Officer
2 semanas atrás
Lisbon, Portugal Celebrity Cruises Tempo inteiroThe Junior Guest Relations Officer owns each guest interaction, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Junior Guest Relations Officer is the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every...
-
Guest Relations Officer
2 semanas atrás
Lisbon, Portugal Celebrity Cruises Tempo inteiroQualifications: SHIPBOARD Employment type. Ability to speak English clearly, distinctly and cordially with guests. Ability to speak additional languages preferably Spanish, Portuguese, Italian, French or German (Conversational Proficiency). 2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel. Guest services shipboard experience is an...
-
Guest Relations Officer
2 semanas atrás
Lisbon, Portugal Celebrity Cruises Tempo inteiroQualifications: SHIPBOARD Employment type. Ability to speak English clearly, distinctly and cordially with guests. Ability to speak additional languages preferably Spanish, Portuguese, Italian, French or German (Conversational Proficiency). 2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel. Guest services shipboard experience is an...
-
Guest Relations Officer
2 semanas atrás
Lisbon, Portugal Celebrity Cruises Tempo inteiroQualifications: SHIPBOARD Employment type. Ability to speak English clearly, distinctly and cordially with guests. Ability to speak additional languages preferably Spanish, Portuguese, Italian, French or German (Conversational Proficiency). 2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel. Guest services shipboard experience is an...
-
Guest relations
Há 4 dias
Lisbon, Portugal Sheraton Cascais Resort Tempo inteiroSobre NósO Sheraton Cascais Resort , membro da prestigiada marca Marriott International, é uma referência no setor hoteleiro, reconhecido pela excelência do serviço, qualidade das instalações e pelo investimento contínuo nas suas equipas. Trabalhar no Sheraton Cascais é integrar um ambiente profissional, dinâmico e orientado para a satisfação do...
-
Guest Relations
2 semanas atrás
Lisbon, Portugal Sheraton Cascais Resort Tempo inteiroSobre Nós O Sheraton Cascais Resort , membro da prestigiada marca Marriott International, é uma referência no setor hoteleiro, reconhecido pela excelência do serviço, qualidade das instalações e pelo investimento contínuo nas suas equipas. Trabalhar no Sheraton Cascais é integrar um ambiente profissional, dinâmico e orientado para a satisfação do...
