ADSEO Quality Assurance

Overview

ADSEO Quality Assurance - Mexican Spanish

This role pertains to TikTok's Trust & Safety quality assurance activities, focusing on maintaining high performance standards across projects, collaboration with cross-functional teams, and ongoing process improvement in a fast-paced environment. The role includes exposure to sensitive content and requires clear communication in Mexican Spanish.

Responsibilities

- Work independently and with stakeholders to deliver high performance standards across projects and develop a best-practice model for maintaining quality.
- Facilitate regular calibration meetings with stakeholders to maintain knowledge and quality standards and provide feedback on implementation and execution.
- Collaborate with the Policy Point of Contact to disseminate policy updates and ensure timely communication of policy questions among internal and external stakeholders.
- Perform daily audits and analyze errors, providing feedback to relevant teams.
- Compile and deliver regular performance data reports to subject matter experts and management as required.
- Conduct regular RCA escalations through the appropriate process.
- Identify areas for performance improvement across relevant markets and proactively deliver solutions.
- Participate in or lead policy briefings to ensure changes align with local cultural, socio-economic, geographical, and political conditions.
- Balance efficient task delivery in each queue using platforms such as TCS or Rock Appeal.
- Be willing to backfill temporary gaps in market support and support the internal onboarding team to develop training SOPs and materials.
- Perform regular queue moderation or participate in knowledge quizzes to maintain policy implementation skills.
- Contribute to designing and implementing a training plan according to the timeline.
- Note: This position involves exposure to sensitive content, including vulgar content, violence, pornography, and fake news.

Qualifications

Minimum Qualifications

- Minimum 1-year QA or relevant experience in trust and safety or policy in a major tech or media company.
- Demonstrated broad understanding of business needs, strategic thinking, and the ability to make good decisions in complex situations.
- Familiarity with the business logic of labeling and the upstream and downstream teams’ working modes.
- Fluent in Mexican Spanish is required, as the role requires communication with Mexican Spanish markets; working language is Mexican Spanish.
- Comfortable reporting to or collaborating with a broad range of cross-functional partners.
- Fast learner with the ability to thrive in a fast-paced environment.

Preferred Qualifications

- Bachelor’s degree and above or equivalent experience in a short video product user industry.
- Experience in Content Moderation / Content Quality / Content Safety / Labeling is advantageous.
- Familiarity with Microsoft Office Suite (PowerPoint, Excel, Word).
- Familiarity with machine learning and content understanding.
- Solid presentation and communication skills.

About TikTok

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, with offices in multiple cities worldwide.

Why Join Us

We strive to inspire creativity and bring joy through our diverse, global teams. We value curiosity, humility, and impact, and encourage collaboration to achieve meaningful breakthroughs for our users, teams, and company.

Diversity & Inclusion

TikTok is committed to an inclusive space where employees are valued for their skills, experiences, and perspectives. Our platform connects people globally, and so does our workplace. We celebrate diverse voices and seek to reflect the communities we reach.

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