Business Travel Agent

Description:

Your new adventure awaits in sunny Lisbon, Portugal

We're looking for expert Business Travel Consultants fluent in Italian, French, German or Spanish to join our fast-growing team in Lisbon — and yes, we'll provide a full relocation package to help you make the move

This is your chance to bring your GDS expertise to a global tech leader while enjoying the incredible quality of life, historic culture, and beautiful coastline that Portugal has to offer. Stop just dreaming about a change and come build your new life with us

At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission

As a key member of our fast-growing Travel Experience team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travellers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly.

NOTE: Candidates must be willing to relocate to Portugal. Please submit all applications in English.

What You’ll Do:

- Provide top-tier travel support via chat, calls, and emails
- Maintain up-to-date knowledge on suppliers, destinations, and systems
- Quickly assess customer needs, urgency, and preferences
- Accurately handle hotel, flight, car, and rail bookings
- Guide customers in self-service options on the Navan platform and app
- Respond promptly, meeting SLA expectations
- Follow company and customer policies, ensuring global compliance
- Give feedback to stakeholders on goal progress and key processes
- Participate in team meetings on products, suppliers, and industry updates
- Stay current on travel industry best practices
- Maintain attendance, complete assigned training, and meet performance metrics

Requirements:

What We’re Looking For:

- Experience: 3+ years as a Travel Consultant covering air, cars, rails, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) – Required
- Language: Fluency in English AND Italian - Required
- Customer Service: Background in contact center or customer-facing roles
- Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
- Availability: Flexible to work rotating shifts, Monday to Friday, between 7 AM and 11 PM
- Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
- Attitude: Empathetic, professional, and excellent at communicating verbally and in writing

Offer:

Relocation Support Package

- A one-way flight to Lisbon to get you started
- Initial short-term accommodation support to ensure a smooth landing
- A sign-on bonus to help with your first rent and moving expenses
- Expert guidance and full support with local paperwork (Tax ID/Social Security registration)
- Personalized settling-in guides to help you feel at home in your new city

Benefits & Compensation - We believe in supporting our team members both professionally and personally. Here’s what you can expect:

Your Financial & Professional Benefits

- Competitive Salary
- Fully Paid 10-Week Training Program (Included in your contract)
- Generous Monthly Meal Allowance
- Monthly Connectivity Allowance (to support your remote work/connectivity needs)
- Performance-Based Monthly Bonus
- Flexible Remote Work Policy: Up to 30 days per year
- Comprehensive Health Insurance
- Life Insurance Coverage
- Professional Development: Unlimited access to LinkedIn Learning
- Well-being Support: Access to Headspace for mental health and mindfulness

Our In-Office Perks

- Fuel Your Day: Enjoy free breakfast every day, plus a fully stocked office with free coffee, drinks, fruits, snacks, light meals, sweets, and healthier options
- Connect & Celebrate: We love a good celebration Join us for regular office events, team milestones, and our monthly All-Hands meeting, always fuelled by drinks, food and good company