Operations Customer Expert Italian Market

1 semana atrás

Lisboa, Portugal CBTalents.org Tempo inteiro

Operations Customer Expert Italian Market

Join to apply for the Operations Customer Expert Italian Market role at CBTalents.org

Location: Lisbon, Portugal

About The Role: This position belongs to a leading international hospitality brand founded in France in 1990, built around the idea of offering comfort, welcoming design, and great prices. The group has grown threefold in the past decade and now operates more than 865 hotels in 17 countries.

Your Mission: You will deliver high‑quality customer support for Italian speaking guests, handling inquiries across voice and email channels and ensuring a professional, personalised booking experience. Working alongside international colleagues, you will help drive guest satisfaction, loyalty, and revenue performance in the Italian market while supporting the UK team when needed.

What You’ll Do

- Provide an outstanding reservation and customer experience, accurately matching guests’ needs to available products and offers.

- Respond to questions about hotel details, prices, reservation rules, and payment methods.

- Convert calls into confirmed bookings using strong communication and listening skills.

- Manage guest accounts, loyalty memberships, and payment related topics.

- Use internal tools and systems effectively to support smooth customer journeys.

- Participate in continuous improvement and motivate team performance.

Training & Onboarding

- Duration: about 7 working days, fulltime (8 hours/day).

- Language: English.

- Includes integration, system and product training, and customer communication techniques.

- Training compensation: 185.60 per week, payable upon successful completion.

- Employment contract begins on the last training day or the following working day.

Work Conditions

- Fulltime: 40 hours per week (8 hours/day + 1 hour lunch).

- Starting date: 05-01-2026.

- Schedule: Monday to Sunday, rotational shifts. Weekdays 08:00-20:00; weekends 08:00-18:00 (subject to operational needs).

- Workplace: Lisbon.

- Trial period: 1 month after contract signature.

- Public holidays: Portuguese holidays apply; work on a holiday grants a compensatory day off.

- Annual leave: up to 20 days in the first year; 22 days thereafter.

Salary & Benefits

- Base salary: 768.00/month.

- Christmas allowance: 64.00.

- Holiday allowance: 64.00.

- Meal allowance: 7.00/day (about 154.00/month, meal card).

- Optional apartment benefit: 200.00/month.

- Health insurance: from day one.

- Total gross cash compensation: about 1,050.00 (or 1,306.66 including housing benefit).

- Contract type: Fixedterm (12 months), renewable and convertible to permanent after 2 years.

Requirements

- Native or fluent Italian speaker, with very good English level.

- Excellent interpersonal and communication skills (spoken and written).

- Customer focused, empathetic, and attentive.

- Able to adapt to dynamic, multicultural environments.

- Previous experience in tourism, hospitality, or customer service a plus.

Why Apply

You will join a vibrant international environment where you can develop cross market skills, represent a beloved European hospitality brand, and grow your career in one of Europe’s most attractive cities. Expert training, long‑term opportunities, and a supportive team culture ensure a solid foundation for lasting professional success.

#J-18808-Ljbffr

  • B2C Operations Customer Expert – Italian Market

    1 semana atrás

    Lisboa, Portugal CBT Tempo inteiro

    B2C Operations Customer Expert – Italian Market Lisbon, Portugal Start Date: 13 January 2026 Full-time | Rotational Shifts About the Role We are looking for an Italian-speaking B2C Operations Customer Expert to provide high-quality customer support for private customers. You will handle inbound calls related to subscriptions, billing, devices, and general...

  • Italian Market Operations

    3 semanas atrás

    Lisboa, Portugal Cross Border Talents Tempo inteiro

    A leading recruitment agency in Lisbon is seeking an Operations Customer Expert for the Italian market. This role involves engaging clients and providing tailored advertising solutions. The ideal candidate has at least 2 years of experience in sales or advertising, is proficient in Italian and English, and possesses strong consultative sales skills. Benefits...

  • B2C Operations Customer Expert – Italian Market

    1 semana atrás

    Lisboa, Lisboa, Portugal CBT Tempo inteiro

    B2C Operations Customer Expert – Italian Market Lisbon, Portugal Start Date: 13 January 2026 Full-time | Rotational Shifts About the Role We are looking for an Italian-speaking B2C Operations Customer Expert to provide high-quality customer support for private customers. You will handle inbound calls related to subscriptions, billing, devices, and...

  • Italian-Speaking Operations Customer Expert I

    1 semana atrás

    Lisboa, Portugal CBTalents Tempo inteiro

    A global fashion company in Lisbon is seeking an Operations Customer Expert I to deliver exceptional customer support for the Italian market. This role involves handling customer inquiries via phone and written communication in both Italian and English, ensuring a seamless customer journey. The position offers a competitive salary with benefits such as...

  • Operations Customer Expert- Marketing Expert

    2 semanas atrás

    Lisboa, Portugal Cross Border Talents Tempo inteiro

    Operations Customer Expert I Marketing Expert (Italian Market) Location: Lisbon, onsite Start date: March 20, 2025Contract: Fixed-term (6-month), with potential for extensionWorking Hours: 40 Hours per week (8 hours per day with anadditional lunch break hour) on a rotational shiftpattern, Monday to Friday, from 8:00am to 17:00. We are seeking a passionate...

  • Operations Customer Expert Italian Market

    2 semanas atrás

    Lisboa, Portugal CBTalents Tempo inteiro

    Location: Lisbon, Portugal About The RoleThis position belongs to a leading international hospitality brand founded in France in 1990, built around the idea of offering comfort, welcoming design, and great prices. The group has grown threefold in the past decade and now operates more than 865 hotels in 17 countries. Your Mission You will deliver high-quality...

  • B2C Operations Customer Expert I

    3 semanas atrás

    Lisboa, Portugal CBT Tempo inteiro

    Job Title: B2C Operations Customer Expert I (Italian Market) Start Date: 13012026 Location: Lisbon, Portugal Work Model: Onsite Employment Type: Fulltime Overview You will join a major Swiss telecommunications project supporting private (B2C) customers with mobile communication, internet, and related services. This role is ideal for candidates who...

  • B2C Operations Customer Expert I Italian Market

    2 semanas atrás

    Lisboa, Portugal CBT Tempo inteiro

    Job Title: B2C Operations Customer Expert I (Italian Market) Start Date: Location: Lisbon, Portugal Work Model: Onsite Employment Type: Fulltime Overview You will join a major Swiss telecommunications project supporting private (B2C) customers with mobile communication, internet, and related services. This role is ideal for candidates who enjoy customer...

  • Italian B2C Operations

    3 semanas atrás

    Lisboa, Portugal CBT Tempo inteiro

    A leading customer service provider in Lisbon is seeking an Italian-speaking B2C Operations Customer Expert to deliver high-quality support for private customers. Responsibilities include handling inbound calls regarding subscriptions, billing, and devices. Applicants should have strong communication skills and a customer-oriented mindset. This full-time...

  • Operations Customer Expert

    3 semanas atrás

    Lisboa, Portugal CBTalents Tempo inteiro

    About the job Operations Customer Expert (Italian) Job Title: Operations Customer Expert I Location: Lisbon, Portugal Job Type: Full-Time Overview: We are seeking dedicated and customer-oriented individuals to join our team as Operations Customer Experts I. In this role, you will provide exceptional support to customers using advanced insulin pumps and...