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Head Waiter

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Lisboa, Portugal Melia Hotels International S.A.(Meliá) Tempo inteiro

Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family. Discover some of the benefits we offer: - My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages. - My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle. Located in the heart of Lisbon, ME Lisbon is a luxury hotel known for its modern design, vibrant energy, and exceptional service. We create unique experiences for both business and leisure travelers, and now we’re looking for a strong leader to elevate our dining experience. Mission: As a Head Waiter, you will lead by example on the restaurant floor, ensuring service excellence at every moment. You will coordinate the service team, uphold ME Lisbon’s high-quality standards, and deliver personalized guest experiences that consistently exceed expectations. What will you do? - Lead, motivate, and support the service team during daily operations. - Ensure memorable guest experiences by anticipating needs and delivering attentive, refined service. - Coordinate table service, manage reservations flow, and oversee service timing and quality. - Handle guest requests, feedback, and complaints with professionalism and a solutions-oriented mindset. - Support training and onboarding of new team members, ensuring brand and service standards are met. - Ensure full compliance with health, safety, and hygiene regulations. - Communicate operational feedback and improvement opportunities to management. What are we looking for? - Minimum 2 to 3 years of experience as a Waiter, preferably in the luxury sector. - Strong leadership skills with a hands‑on and service-driven approach. - Passion for quality, guest satisfaction, and team development. - Fluent in Portuguese and English; additional languages are a plus. - Solid knowledge of F&B service, food handling, hygiene, and food safety. At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe diversity and inclusion among our employees are essential for our success as a global company. Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible. #J-18808-Ljbffr